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Form of work
SalaryThe provision of an effective administration service to call handle public and health professional queries and book appointments for multiple services across the Integrated Community Care Division.
To answer calls from the public and health care professionals, managing queries and booking appointments. You will need to proficient with IT systems including all Microsoft applications, training on all internal IT systems will be provided.
Excellent customer service skills are required and being able to work as part of a team.
If you want to work for a warm and welcoming organisation, that puts its patients at the heart of everything we do, there’s #APlaceForYou on our team.
Become part of the NHS family today.
The provision of an effective administrative/reception support service within an
integrated operational service environment
To use effectively information systems to meet quality and performance standards
Be able to demonstrate effective office skills
Deliver an efficient front line service for customers
To ensure robust clerical systems are maintained.
To provide clerical/reception support to the team leaders and others as appropriate and
necessary
To participate in the PDR review process ensuring business priority objectives are met
and a personal development plan is maintained and evaluated.
To be responsible for own continuing professional development maintaining a
professional portfolio and demonstrating evidence of reflective practice.
To undertake mandatory training as in line with organisational policy and attend updates
and study days as appropriate to the post.
To adhere to all Trust Policies and Procedures and contribute to their development as
appropriate
To organise and co-ordinate clinic lists as required by sending out appointment letters/
contacting patients / rearranging appointments.
To be proficient in the use of Microsoft Word.
Answer telephone enquiries from clients/carers and other agencies, ensuring clear and
legible messages are relayed to the most appropriate person. There will be an emphasis
on the need for confidentiality, accuracy and the necessity to refer all requests for
information to the team leader
Ensure that the clerical procedures for appointments, admissions, transfer and discharge
of patients are completed in line with the relevant team procedures.
To assist with arranging reviews and home visits, with clients, carers and other staff
members, ensuring efficient scheduling and good communication, as requested.
To use initiative when responding to queries from patients, clinical staff and other
professionals
Photocopying to ensure adequate supply of documentation.
To provide cover in the absence of the senior Clerical Officer to ensure delivery of
effective clerical support.
Organise filing of discharged clinical notes
To organise and carry out archiving of notes as required.
To be responsible for organising and prioritising own workload to meet service needs.
Communication
To provide clerical and reception support to the users of the Service
To communicate and work effectively with other team members to help support and
improve the work of the team
To plan, organise and develop your work to meet specified requirements and deadlines
To record, store and supply information
To communicate information using systems available
To support and maintain the use of information systems including data bases
To assist in designing, creating and producing a range of documents from various sources
to specified deadlines
To photocopy, re-produce, distribute and process documents
To prepare and maintain documents for storage and archiving following Departmental and
Trust guidelines
To receive, sort and co-ordinate the distribution of mail, including ordering and distributing
specified goods and services
To assist in the receipting, recording, monitoring and making of payments in line with
policies, procedures and guidelines
To assist with the management and the organisation of diaries
To contribute to the arrangement and setting up of meetings
Use appropriate skills to ensure confidentiality and work within information governance
requirements.
Communicate on the telephone in a responsible and professional manner, including dealing with
patients who have emotional and/or language issues.
To send and receive faxes and distribute to appropriate personnel in a timely manner, to aid
effective communication.
To communicate on a professional level with all staff and managers
To communicate with Doctors and other health professionals to update and obtain patient
information.
Arrange patient transport as appropriate.
To constantly prioritise and schedule own workload to meet service demands and pressures to
meet deadlines.
To record, store and supply information
To communicate using information systems available
To exercise good personal time management, punctuality and consistently reliable attendance to
develop good and effective working practise.
To support the department equipment controller to ensure the asset register is kept up to date
This advert closes on Thursday 25 Jan 2024
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