AddressCLERICAL OFFICER GRADE 3
CO3 ADMIN SUPPORT
LOCATION: AYR
With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.
ScotRail is four times accredited as a Top Employer, has achieved Leaders in Diversity and is a Disability Confident Employer. We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent. Because we value diversity and the benefits it brings, we want to continue improving the diversity of our people and particularly welcome applications from women, young people, LGBT+ people, people with a disability, and people from ethnically diverse backgrounds.
The Role:
Responsible to the Operations Delivery Manager for ensuring an efficient and comprehensive administration and support is provided for all Service Delivery/Operations/Stations Management teams.
Key Responsibilities:
- Provide efficient administrative support to the customer operations and service delivery management teams
- Co-ordinate and maintain various records
- Administer the Discipline/Grievance/Code of Practice and associated documentation.
- Procure and maintain the ordering of tickets, stationery, equipment, supplies and contracts
- Arrange travel and hotel bookings
- Manage all local Purchase Orders
- Assist with logging and reporting of remote book on information
- Order and distribute posters
- Arrange long service / retiral events.
- Maintain clothing documentation, liaise with uniform suppliers or third parties and arrange personal issues.
- Ensuring Traincrew diagrams are provided daily.
- Arrange and take notes/minutes at meetings as required.
- Maintain personal files, including up to date medical information, safety, and competence documentation in accordance with group standards.
- Compile weekly on-call sheet
- Provide all performance and delay info to the performance team as required
- All other administrative duties
- Any other reasonable duties assigned, commensurate with the grade and level of responsibility of this post
Skills & Qualifications:
Essential
- Experience in working in a Support / Administration Office
- Experience and competence in all Microsoft Office Packages including but not limited to Word, Excel, Powerpoint, Outlook, Microsoft Teams
- Effective organiser. Good communication skills, both written and oral.
- Good interpersonal skills.
- Note taking experience
Desirable
- Experience of systems including EBis & ITrent
Hours of work: 35-hour week Monday – Friday. Reference Salary is £28,309 per annum
We’ll ensure you’re rewarded for your contribution with a competitive package that includes:
- Contributory Final Salary Pension scheme
- Free and reduced rate rail travel for you and your family, where applicable.
- Generous holiday allowance
- Hapi benefits package, offered to everyone at ScotRail.
Selection process: Assessment and Interview may form the initial stages of the selection process. The final stage for successful candidates will be a medical questionnaire. Appointees must submit at least two satisfactory references, Disclosure Scotland clearance and complete a six-month probation period.
Training: Training initially involves on-line Induction.
