Client Account Manager

TMP The Mortgage People

We’re a Shared Ownership mortgage broker that likes to do things a little bit differently. We’re a friendly, professional and amazingly helpful bunch, and we like to think that we’ve got a company culture that blows the socks off the rest.

The role:

What we’re looking for is a Mortgage Administrator / Client Account Manager.

This is a busy, demanding and varied role with serious potential for progression in the future. It’s a fast-moving sales environment but you’ll have all the support you need to find your feet and make a real difference as you work alongside our Mortgage and Protection Consultant team.

It’s worth knowing that this is a remote working position.

What you’ll be doing:

• Keeping in touch with our existing clients so they know we’re on their side
• Dealing quickly and efficiently with enquiries that come in over the phone and by email
• Processing mortgage and protection applications and following them up to avoid delays
• Making sure we do everything we can for our clients - even after their mortgage is agreed
• Looking after our customer database
• General office admin as necessary

Requirements

We’re looking for:

• Someone who is ambitious, enthusiastic and loves to work as part of a team
• Great communication skills (both written and verbal) and the ability to speak confidently on the telephone
• Computer literacy - full training will be given on any specialist software
• A self-starter who is well organised and able to prioritise their own workload
• Good numeracy and literacy skills as accuracy is really important to us
• If you’ve done something similar before, we’d love to hear from you, but experience is definitely not essential

Because you’ll be working from home the majority of the time, you’ll need a reliable, fast broadband connection.

In return you’ll receive a competitive salary and benefits package.

Benefits

Company Pension Scheme Available

Discretionary Quarterly and Annual Bonus once probation passed