Client Account Manager

The ideal candidate is not only passionate about helping others and client-focused but is also excited by the prospect of playing a crucial role in enhancing community participation in decision-making. As part of our growing professional team, you will not only have the opportunity to realise your full potential but also directly contribute to the continued success of the Institute.

You will have a track record of building, maintaining, and developing relationships, assisting clients in identifying issues, developing appropriate solutions, and ultimately closing the deal—a strong communicator with customer service and account management experience.

Responsibilities
In the role of Client Account Manager, you will report directly to the Senior Account Manager. Your key responsibilities will involve managing multiple Client Accounts, primarily focusing on the public sector. However, you will also be instrumental in driving initiatives to explore and open new opportunities within the private sector.

Your key responsibilities include:

• Serving as the main point of contact for all client concerns and needs;
• Build and maintain a robust 12-month sales pipeline in both public and private sectors, aiming to succeed annual sales targets;
• Retaining clients and nurturing strong, trusting relationships;
• Developing and implementing strategic plans to manage and grow accounts;
• Identifying opportunities for improvement and proposing new tools and processes

Objectives of this Role:

• Upselling and cross-selling to existing clients based on identified needs;
• Developing leads and successfully selling to new clients and sectors;
• Understand client needs and identify new business opportunities;
• Providing superior customer service to ensure client satisfaction;
• Collaborating with internal teams to deliver solutions and support the 'new sales' team in reaching group targets;
• Work with sales and other internal teams to develop strategic plans and ensure individual financial and non-financials KPIs are being met;
• Representing the business at network events, conferences, and external events to expand the client base and explore new sectors

Requirements:

• Minimum of three years’ experience in business development, sales and account management;
• Minimum of three years’ experience in selling and account management in the public sector;
• Strong client relationship skills;
• Excellent communication, interpersonal, and negotiation skills;
• Minimum of three years’ experience using customer relationship management software Salesforce at an advanced level
• Highly organised, solution-oriented, and detail-oriented;
• Ability to prioritise and work efficiently under pressure;

Location:
Dive into the community of Cambourne, Cambridgeshire, and discover The Consultation Institute's headquarters—an inspiring hub of innovation and collaboration. Here, you'll find a dynamic environment that nurtures growth and fosters teamwork. Exciting news awaits as we'll be relocating to the picturesque Wyboston Lakes in early May, bringing with it delightful perks, including a 10% discount at the restaurant and a substantial discount on gym memberships. Join us and be part of an evolving landscape that combines professional excellence with a touch of tranquility. Your journey with us promises both professional development and a welcoming atmosphere.

Hybrid Working:
We understand the importance of flexibility in today's dynamic work landscape. Embrace the opportunity to discuss a personalised hybrid working arrangement. During the initial six-month probationary period, if you are within a commutable distance of a 75-minute one-way commute, we invite you to join us at headquarters for a minimum of three days per week. For those beyond a commutable distance, we anticipate a commitment of at least four days per month at headquarters.

In the crucial first four weeks of the onboarding process, we require a three-day-per-week presence at headquarters, allowing you to experience the unique energy of our office and build strong connections with your colleagues.

Interview:
Approximate interview dates: w/c 26th Feb 2024
Closing date 25-02-2024

Location Wyboston, Cambridgeshire
Contract Type Permanent, Full time
Salary: £36,000 to £38,000 p/a depending on experience

REF-211 868