Client Account Manager - Oxford

Are you a technically minded Account Manager looking to take on their next role in the fire and security sector?

We have an exclusive opportunity with one of the industry's leading national installers to join their team as a Client Account Manager. You would be joining a close-knit team, looking after several key existing accounts and managing any inbound leads within your patch.

As well as this opportunity being suited to an already established AM/salesperson, there is a huge opportunity here for an engineer/technically minded fire and security professional, who enjoys speaking to people, getting out on the road and meeting customers, to come in, train up, and take that step off the tools while still maintaining a healthy earning potential. With a fantastic support team, who are looking to mentor and develop this next person, you would be joining a company who are values led and want their employees to progress and develop over the years. 

The primary function of the role is to ensure that we have the best relationship possible with the persons representing the account for the customer. With the accounts you are given to manage and will have overall responsibility for allocated accounts maintenance contracts, from initial bid support, contract mobilisation, management and reporting of KPIs delivery of SLAs, customer relationship management, payment collection responsibilities and all account development opportunities.

 Responsibilities

• Responsible for providing Sales Manager with monthly input to company delivery forecast and budgets for all key accounts.
• Achieving set Sales Targets monthly/quarterly/annually.
• To facilitate the relationship with the client by ensuring that all maintenance, works and repairs are carried out correctly to meet customer's requirements. This will involve regular communication with operational service and admin, and working with the delivery team when required. This includes any additions to the current contract agreement and managing contract renewals.
• Maintenance management and engineer resourcing in conjunction with the regional engineer manager and the regional service administration team to ensure that new contracts are reviewed fully before mobilisation.
• To ensure compliance with Company and Client Health and Safety policies and any applicable standards with site-specific RAMS where applicable.
• To attend customer contract meetings as and when required, and to ensure that a regular general liaison meeting takes place as appropriate for the level of work ensuring records of the meetings are obtained and stored on the company's system.
• Secure non-contracted disciplines (such as security services for a fire systems customer)

Skills:

• Sound management, communication, organisational and interpersonal skills
• Have a focus centred on relationship management and customer satisfaction.
• Proven experience in an engineering-related industry (Fire and Security specifically preferred)
• Working knowledge of fire and security products, market, design, and standard market regulations.

Apply now:

For the full job description or to discuss more about this role, please apply or contact Rachel on (phone number removed) or via (url removed).

 Remuneration

- £70k+ OTE (incl. basic salary DOE)

- Company Car/Allowance (£500pcm) + Fuel Card, Phone, Laptop

- 23 days' holiday + bank holidays (3 days are held for Christmas Shutdown)

Job ID

• ZCL40030