Client Advisor - Debt, Housing, Employment

Client Advisor - Debt, Housing, Employment

Location: Leyland office (flexible within geographical area of benefit)

Salary: £26,500 for 37 hours

Contract Type: Permanent

If you have great customer service skills, enjoy helping people and have good computer skills then our client would like to hear from you.

About our client:

• They are a local and national charity, they have 6 national offices and offer direct support to people in 280 independent local services across England and Wales.
• They are there for everyone. Their advice helps people solve various problems in society.
• They are listened too - they make a difference, they are a trusted brand whose quality research makes a real impact on behalf of the people that rely on them.

They are looking for helpful Client Advisors, based at the Leyland office and will generally support the service by answering advice calls, assisting with face-to -ace client advice, email enquiries or webchat as directed.

You will be trained to supervisory level to enable you to provide cover when supervisory staff are on leave at other offices. This provides continuity to support volunteer staff at local offices who help us to deliver the service to clients.

You will also be expected to share in quality checking with other supervisors and delivering feedback and support to volunteers as required. This role will report directly to the Advice Managers and will support the generalist service, projects and reports production as necessary. You must be willing to do extensive training to undertake generalist advice and continue to develop in line with service requirements. Supervisory people management skills are essential alongside ability to use IT and various programmes.

The salary is £26,500 for 37 hours and the role is based in Leyland. The offices which require supervisory cover, for approximately 6 weeks of the year, are Chorley, Skelmersdale and Fleetwood. The cover is shared between 3 people so they should do no more than 6 weeks each.

Benefits

• Salary £26,500.00 for 37 hours
• 21 days holidays
• Extra week of annual leave on increment after 4 complete years of service
• 8 Bank Holidays
• Additional discretionary leave for full Christmas Closedown (in addition to holidays)
• Birthday leave
• 8% non-contributory pension
• Salary sacrifice for employee pension contributions (optional). Employer adds NI to pension on salary sacrifice element
• Employee Assistance programme
• Training and development opportunities within the service
• Free parking
• Expenses at 45 pence per mile plus car parking when covering for other offices (max should be 6 weeks a year)

Apply now with an up to date CV.