Client Affairs Team Officer

The Client Affairs Team is seeking to appoint a part-time Client Affairs Team Officer to undertake the day-to-day financial management of our Court of Protection Deputyship customers. 

Our friendly and established team ensures vulnerable customers have appropriate access to their money in order to enhance their life.

You will be the first point of contact with our customers to ensure that they have access to money for daily expenditure and that their bills are paid.  A regular task is to purchase items in order to improve the customer’s life, such as holidays, furniture, or even a simple bouquet of flowers.

You will have excellent time managements skills in order to manage daily tasks such as the allocation of income to customer accounts as well as payment schedules of differing frequency, and ad hoc customer requests.

This role is very fast paced but rewarding as it provides a chance to make an important difference in our customers’ lives.

We are looking for candidates who are:

Experienced financial administrators with a keen eye for detail.

Adept at using Microsoft Excel, accurate data input and reconciling financial accounts.

Organised workers with the flexibility to deal with changing priorities and a high volume of work.

Confident to deal with a variety of stakeholders including vulnerable clients.

Full training, support and IT equipment will be provided.  The ideal working pattern is Mon, Tues, Wed to ensure the full week is covered with the existing job-share partner.  There will be a mix of home and office working.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C1: Can express him/herself fluently and spontaneously, almost effortlessly. Only a conceptually difficult subject can hinder a natural, smooth flow of language.

Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.

City of York Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. We require the successful candidate to undertake an enhanced Criminal Record check via the Disclosure and Barring Service.

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

For further information or an informal discussion please contact Rhona McLachlan (Client Affairs Team Leader) at rhona.mclachlan@york.gov.uk or on 01904 555457.  

JP - Client Affairs Team Officer.docx

To apply please click the Apply Now link below.