Address Our boutiques are at the core of our business, and our desire is always to provide exceptional Client Experience. We are looking for a Client Experience Host to act as the boutique’s main point of contact for our clients on the shop floor and to support the retail teams with seamless hospitality in boutique.
Responsibilities include greeting and hosting responsibilities for clients.
This role will be instrumental in creating and curating the ultimate luxury experience for our clients during their visit, anticipating client requests and elevating service levels.
WHAT IMPACT CAN YOU CREATE AT CHANEL
CLIENT RELATIONS
- Work in collaboration with the boutique CRM Executive to ensure the boutique top clients are recognised, appointments prepared, and the correct clients are invited to events.
- Work in collaboration with client relations team to ensure the smooth execution of client requests and appointment bookings.
- Manage the team of client hosts (if appropriate) in the day to day running of the queue management and online appointments
- Be the point of contact for local concierge in The Peninsula and other agreed hotels to prepare and welcome guests for appointments or visits to the boutique.
- Be the point of contact for personal shopping/private suite services in hotels/ department stores, if applicable.
- In depth knowledge of boutique policies, procedures, and client services
Hospitality
- Providing personalised service to clients organising the ultimate hospitality around appointments.
- Meet clients as they arrive, understanding and anticipating their needs and how to assist them.
- Working closely with the FAs on knowing their clients and supporting them to execute a successful appointment, coaching them on the finer details that matter.
- Soft concierge duties – supporting arranging transport, local hospitality reservations, recommendations as appropriate.
YOU ARE ENERGISED BY
- Creating opportunities to curate exceptional and memorable experiences for clients.
- The desire to elevate standards to the highest level, be it in service or personal contact.
- Working in a highly collaborative environment that helps people be at their best.
- Cultivating a growth mindset and striving to constantly develop your skillset.
WHAT YOU WILL BRING
- Exceptional Client Service Skills.
- Experience of working in a luxury environment or similar role in the hospitality industry.
- The ability to form exceptional and lasting professional relationships with peers and clients.
- Well versed in meeting the requirements of discerning clients.
- Outstanding interpersonal skills.
- Confident and effective communication at all levels.
- Meticulous attention to detail.
- Organised and methodical.
- Excellent level of written and oral communication.
- Strong multi-tasking skills
- Ability to adapt to a fluid environment
- Perform all duties with discretion, professionalism, and a can do approach.
- Knowledge of the area’s restaurants, theatres, and other attractions
- An aesthetic appreciation and knowledge of art, beauty and luxury.
- Ability to handle sensitive matters with efficiency and discretion
- Knowledge of etiquette
WHAT CHANEL CAN OFFER YOU
- Delivery of excellence in an environment that places the long-term success of CHANEL at its forefront
- An inclusive approach to utilising the diverse range of personalities and competencies at CHANEL
- An environment to express both your curiosity and capability, with the aim of creating sustainable long term personal and professional growth
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of everyone increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
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