Client Liaison Manager

Your new role as a Client Liaison Manager could be right around the corner at Wimbledon Common Care Home in Wimbledon . As Client Liaison Manager (CLM) you will manages the sales and marketing processes in the home, ensuring the effective daily operation of the Sales & Marketing Department, meeting and exceeding budget targets, filling the home with the agreed client base and maximising revenue. The CLM maintains the highest levels of professionalism and customer service at all times.

Specific Duties and Responsibilities

• Ensure that sales targets and Sales & Marketing deadlines are met, and adhere to brand standards.
• Update the Sales & Marketing activity database on an ongoing basis and produce activity reports on a daily, weekly or ad hoc basis. Co-ordinate input from all team members.
• Assist in answering all general sales and marketing enquiries from colleagues and customers, brochure requests, internet enquiries and other channels.
• Acquire information and collate responses and data from customers as required, including chasing up outstanding information.
• Assist at sales and marketing events with special emphasis on preparation for and co- ordination of all sales events and exhibitions.
• Record and follow up sales leads to ensure sales targets are met.
• Assist with supplying images, logos, brochures and CDs of the individual home, and manage small print and artwork jobs such as postcards, stickers and adverts.
• Ensure that all reports are prepared within the required timescale and are accurate.
• Manage and keep up to date the information on the pipeline of potential members, and when they are likely to become residents, in order to maximise revenue and meet sales targets.
• Develop new contacts, and maintain regular and close contacts with all key care influences shown in the networking box on page 28.
• Identify new sales opportunities and ensure that, where possible, these come to completion.
• Flexibility in covering the Sales & Marketing office over seven days, including weekends and evening hours as and when required.
• The CLM will comply with the HR policies and procedures.
• Attend initial and update mandatory training as required. Actively engage in personal professional supervision including quarterly one-to-one meetings and a yearly performance review, ensuring personal professional knowledge and competency is maintained.

Please note: This is not intended as an exhaustive description of duties and responsibilities and may be amended following consultation with the jobholder

Your Money - Great Team Players Need Great Rewards

• £32,000-£35,000 per annum 
• Enhanced pay options
• Holiday pay and holiday-type benefits through employee discount scheme
• Workplace Pension
• Refer a Friend payments
• Free DBS, free uniform
• Paid e-learning and training
• Long service awards and recognition
• Career development with salary increases
• Staff wellbeing strategy

Your Working Life

• Flexibility - We can offer a range of shift patterns that best fit around your family. Let us know what hours you are looking for and we will do our best to accommodate you
• A career development pathway and support with qualifications – linked with increases in salary
• Advanced senior carer programme - accredited City and Guilds
• A comprehensive and supportive induction programme to ensure confidence and competence

Avery #OneFamily Well-being Programme

• Exclusive emp