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SalaryJob Title: Client Liaison Officer
Location: Northampton
Salary: GBP(phone number removed) pa
Hours: Monday to Friday 9am to 5pm (35 hours per week).
I am delighted to be working with my client in Northampton on a Client Liaison Officer position.
What will you be doing?
Delivering a first-class liaison and administrative support in a busy environment, liaising with a wide and diverse customer base in a professional and efficient manner. Delivering an excellent level of Client Liaison to ensure high levels of customer & client satisfaction.
Liaising with our clients via phone, email and various other methods, to assist with any queries or updates they may have
Supporting client managers with internal and external requirements
Supporting the onboarding process for new clients as required
Liaise with other departments to resolve queries
Assist in the completion of case monitoring
Promoting continuous improvement to procedures and processes
Assisting with various client reports to ensure files remain up to date and are efficiently managed
Attending training to develop relevant knowledge, technique, and skills
To assist with other duties when required, including overflow debtor calls
A bit about you
Be confident in understanding client requirements to ensure SLAs are met
Youll be accountable for ensuring the client receives the best customer experience and that we maintain a good client relationship
Confident and professional attitude in a range of settings
Ability to correctly extract information from file notes to deal with any client calls efficiently
Ability to work on own initiative, making sound decisions on the development of the files
Team Player and self-motivated with the flexibility to adapt in all situations
Knowledge of Microsoft software and a good grasp of maths and spreadsheets
Able to multi-task and prioritise efficiently
Technical Qualifications/Requirements
Microsoft office including excel
Whats on offer:
Competitive salary depending on experience. Hours of work are Monday to Friday 9am to 5pm (35 hours per week). Office-based
