Client Lifetime Value Manager

Client Lifetime Value Manager
Client Lifetime Value Manager, Temporary, ongoing basis where you will be engaged via Hays
Location: Chichester Working Environment: Hybrid
Pay type: Competitive hourly pay rate
Our Client
The World's pre-eminent super-luxury automotive brand based in Goodwood, near Chichester, West Sussex, which comprises its global headquarters and Global Centre of Luxury Manufacturing Excellence.
The Role
Hays are recruiting for an exciting opportunity for a Client Lifetime Value Manager to join our client on an ongoing long term temporary assignment for an approximate duration of 12 months (rolling, reviewed annually).
This role sits within the Client Insights team and is responsible for supporting the strategy to optimise Client Lifetime Value potential. Role will need to use data analysis to understand current status across the client base, and to develop methodologies to enhance this financial potential for the business. Role will examine the potential of a traditional purchase lifecycle, as well as non-traditional routes of new non-vehicle related touchpoints and lifestyle opportunities to maximise Client Lifetime Value.
Key accountabilities of the function
Define global strategy for Client Lifetime Value, managing key projects and coordinating the strategy with all key stakeholders to enhance income potential
Analyse Clients Insights gathered by the broader Client Insights team and examine current purchase cycles to identify opportunities to enhance the overall client experience and monetisation of experience potential
Establishing innovative ways to showcase insights to the broader business and work closely with the Data Science and digitalisation team to enhance tools and CLV insights
Analysing return on investment for differing client segments and utilising the data to inform the wider business and drive insight based decisions
Steer the development of a non-traditional client experience with a number of direct and indirect touchpoints (beyond traditional business model) to optimise income opportunities
Provide meaningful intelligence and insights to key stakeholders in the business to continually improve and refine processes
Work closely with internal departments to understand where income potential lies and devising ways for the business to access this potential and convert to profit
Analysis of CRM data to provide intelligence and insight
Consult with key stakeholders to share insights and guide business strategy to optimise income opportunity
Skills and Qualifications:
Degree level. Preferably in a STEM subject
Additional skills: special skills / technical ability etc.
Commercially savvy
Highly numerate
Lucid and able to quickly understand intelligence and insights
Financial understanding
Strong interpersonal skills, able to sustain relationships in different regions, time zones etc.
Excellent communication skills and an ability to simplify the complexity of the topic to a broader audience
Benefits:
Competitive hourly rate along with an annual performance related bonus.
Hybrid working.
Hybrid parking on-site with access to a subsidised restaurant.
Hays Go1 training platform which offers a library of over 70,000 courses.
Access to Ben - a flexible employee benefits portal offering support across wide range of topics such as mental health well-being, financial or legal matters.
35 days annual leave (including bank holidays)
What next?
If you are interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now on .

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