Client Onboarding Administrator

About The Role

DAS UK Group are seeking an enthusiastic and dedicated Client Onboarding Administrator to join our Legal Operations team in Bristol. In this role, you will be the first point of contact for potential new clients and help provide an excellent level of support to individuals who need our help and expertise with legal services. Your primary focus will be onboarding our new clients and ensuring that their first impression with us is seamless and efficient.

The key responsibilities in this role include:

• Answering reception calls and directing these appropriately.
• Making calls to new clients to gathering key information.
• Opening new files on our case management system across various law departments,
• Providing ad-hoc administrative support to our law departments.
• Handling communication by email, post and phone with prospective new clients.
• Processing incoming and outgoing post.
• Responding to shared mailbox tasks and contributing to the successful running of the wider team

About You

We would love to hear from candidates with previous experience in a customer facing role, such as retail, call center or within hospitality. Experience in a law firm would be advantageous, as would a familiarity with law, legal procedures, and the court system, however this is by no means essential as full support and training will be provided. Regardless of your previous experience, we would be keen to hear from candidates who can demonstrate the following skills and experience:

• Proficiency in Microsoft Office and IT systems
• Excellent written and verbal communication skills.
• Commitment to ensuring good customer outcomes
• Ability to juggle multiple activities and work well under pressure
• Ability to work independently and as part of a team.

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. You will be agile in the way that you work and adaptable to change. In return for your commitment, we will offer you generous remuneration and an attractive benefits package which will include:

• 25 days holiday with the option to buy up to a further 5 days
• Company pension scheme with the option to increase contributions
• Group Income Protection for all employees
• Group Legal Protection for all employees
• Health cash Plan
• A choice of either European Motor Assistance or Home Emergency Assistance
• Salary sacrifice benefits including Cycle scheme
• A comprehensive wellbeing programme including free eye tests
• Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
• The option to join our Sports and Social club which organises discounted events such as theatre visits and shopping trips

If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.