Client Relations Team Manager

Are you an experienced leader with a passion for resolving customer issues in the financial services industry? My client is seeking a dynamic and skilled Complaints Team Manager to join their team.
Key Responsibilities: As the Complaints Team Manager, you will lead a dedicated team in handling customer complaints effectively and efficiently. You will be responsible for maintaining a customer-focused approach, ensuring timely resolution of complaints while adhering to regulatory guidelines. Your role will involve coaching and developing team members, monitoring performance metrics, and implementing process improvements to enhance the overall complaints management system.
Requirements:

• Proven experience in a managerial role within a complaints or customer service environment in the financial services sector.
• Exceptional written communication skills with a keen eye for detail.
• Strong understanding of financial regulations and compliance standards.
• Ability to analyze data and trends to drive continuous improvement.
• Excellent interpersonal and leadership skills.

If you are a results-driven leader with outstanding written communication skills, we invite you to apply for the Complaints Team Manager position. 
Contact Sian Burke for more info