Client Relationship Executive

Client Relationship Executive

Location: Crawley

Job Type: Full-Time Permanent

Salary: £24,000 to £27,000 (Depending on Experience)

Job Ref: CRAWLEY/CRE/99

Here at Nurseplus, we are currently looking to hire a Client Relationship Executive for our office in Salisbury. Nurseplus is a temporary healthcare recruitment agency, focusing on the private healthcare sector. We have a network of 50 + offices across England and we are continuously growing. We are always on the lookout for talented individuals to be part of our amazing growth.

The Client Relationship Executive manages, coordinates and records all inbound care at home enquires for visiting care, live-in-care, complex care and nursing care, via a variety of channels including centralised enquiry line, website online chat, and private brokerage referrals. Whist being at the forefront of the Care at home brand so a professional, warm and efficient welcome is essential at all times.

Benefits of working with Nurseplus as a Client Relationship Executive:

• Salary £24,000 to £27,000 (Depending on Experience)
• Company incentive schemes
• A structured pathway for your career development
• Contributory pension scheme
• Company Healthcare scheme
• Company discounts scheme for high street retailers
• Your birthday off
• Cycle to work scheme
• Generous maternity and paternity benefits

The main duties of the Client Relationship Executive role include:

• Manage inbound calls, website, and web chat inquiries
• Handle referrals from brokers and stakeholders
• Coordinate with branches for efficient new client management
• Distribute literature to potential clients
• Log enquiries promptly with relevant sources for data capture
• Follow up on enquiries after 48 hours and support unconverted ones
• Report on enquiry numbers, trends, and hotspots to enhance business opportunities

What we are looking for in a successful candidate:

• Previous recruitment or people management experience is desirable
• Experience in a care sector would be an advantage.
• Experience using Microsoft Office packages (Outlook, Word and Excel)

About us

At Nurseplus, we’re all about providing the highest quality temporary care staff and homecare services. We’re big on quality, heart, and going the extra mile, and we believe in giving our team everything they need to truly impact the lives of the people we look after.

We’re a close-knit team that values a supportive and welcoming work environment. This means our staff get all the chances and tools they need to advance in their careers and help deliver incredible care to those in need. Join us, and let’s make a difference together!