Client Relationship Executive

A leading independent marketing services business that provides sophisticated marketing collateral and print fulfilment services to organisations and leading brands across the UK is looking for a Client Relationship Executive to join their team in Huntingdon, Cambridgeshire, on a full-time basis.

Established by the current CEO in 2003, they have grown every year since incorporation and have established an outstanding reputation for the quality of their work and service levels. They hold people at the centre of what they do and continue to monitor and improve their processes as they work towards their goal of being featured in Best Companies' Top 100 Best Companies To Work For. 

They have exciting expansion plans and aim to double their turnover in the next few years. Never has it been a more exciting time to join them! 

Role Summary:

They are looking for a Client Relationship Executive who thrives in a fast-paced environment to help on-board new clients and look after existing clients across a range of disciplines. 

You will be part of a dynamic and fast-growing team where you will be the internal point of contact for clients across their online, print and creative services teams. This will include liaising with clients, internal departments, and suppliers daily, taking and briefing projects, monitoring stock levels, processing orders, maintaining SLAs and supporting their Account Managers. You will also be creating data reports and invoices as well as administration tasks relating to your role.

Key Responsibilities:

• Liaising with clients daily and developing good relationships 
• Taking project briefs and liaising with internal departments, taking projects to completion on time, on brief and budget
• Processing client orders across the range of their services
• Dealing with client queries and problem-solving any issues that may arise
• Monitoring stock levels, reporting on stock and re-ordering when necessary
• Source, negotiate and liaise with suppliers to obtain appropriate and competitive quotations
• Reporting and invoicing
• General administration tasks arising from the above, including filing job bags, raising purchase orders, etc
• Attend client meetings - in person and via video call
• Ensure maintenance of SLAs

Required Skills:

• Have good commercial awareness and experience in a client-facing role
• Be forward-thinking and proactive with a problem-solving approach
• Work to tight deadlines whilst still maintaining a high level of attention to detail
• Be a confident communicator both internally and externally
• Have excellent organisational and administration skills
• Effectively manage your own time
• Have experience with Excel, Word, Outlook
• Work independently and as part of a team
• Previous experience in the following industries: print, creative, SAAS or date is an advantage

What they offer in return:

• A focused strategy and culture that gives employees the right platform to grow and develop their careers
• A generous holiday allowance of 24 days, rising to 26 
• Enhanced parental leave
• Enhanced pension scheme of 5% company contribution
• Cycle to Work Scheme
• 4x Salary Life Assurance and Income Protection
• Private Medical Insurance
• A work hard/play hard culture and a great working environment
• Regular company-wide and departmental events 
• A Living Wage accredited organisation

Sounds interesting? Please click APPLY for consideration.

Candidates with qualifications and previous experience in or job titles including; Digital Agency Executive, Account Manager, Account Assistant, Junior Digital Account Executive, Digital Account Manager, Client Executive and Client Relationship Executive may also be considered.

IND123