Client Relationship Manager, Custom Programmes– Cambridge Judge Business School

JBS Executive Education Limited (JBSEEL) is part of the Cambridge Judge Business School (CJBS) and a wholly owned subsidiary of the University of Cambridge. JBSEEL is in an exciting era of growth to achieve Cambridge’s mission and impact in the world through scaled, innovative, immersive and digital learning. To support their growth mandate and strengthen the stewardship of the next generation of Custom Institutional Clients they are seeking to appoint a Client Relationship Manager.

Client Relationship Manager: Key responsibilities

• Build and maintain long-lasting and trusting Client Relationships through delivering high quality outputs, high value insight and advice to the client on executive education market trends, learning design advice, phasing and rollout of learning programmes and blended learning technology solutions
• Develop trusted advisor relationships with client stakeholders, developing a thorough understanding of the client’s context and their needs and requirements
• Leading the customisation of design and tailoring to client requirements
• Clearly communicate the progress of projects and programme development to internal and external stakeholders using formal tools such as Microsoft Project
• Ensure the timely and successful design, development and delivery of Executive Education solutions according to client needs and objectives
• Lead team in planning process to direct the establishment of a robust project plan to deliver all phases of the client project: Diagnostic, Design and Delivery
• Stakeholder management of client team, upwards management of CDs to report on progress, opportunities and risks
• Direct resource across the team to the agreed client budget. Work with colleagues to prepare and oversee the management of programme budgets
• Work closely with colleagues across teams in Executive Education and CJBS to provide a strategy for sustainable long term client management, aimed at securing continuing and repeat business.

Client Relationship Manager: Skills/experience  

• Graduate level or equivalent. Executive education, professional services, learning and development, digital learning or commercial corporate background is essential
• Strong experience of project and client management, delivering client focused solutions within a learning solutions or client services environment
• Growth mindset essential, and curiosity and willingness to engage with innovation in learning, including learning new design skills, understanding pedagogy, learning new digital tools, platforms and design templates
• Significant evidence of building Client Relationships, managing accounts and extending accounts across multiple relationships, opportunities and needs is required
• Ability to achieve £1m in annual extension sales required
• Significant experience and comfort in directing a team, directing work and directing a project plan to achieve the highest client standards are essential
• Excellent networking skills and an ability to bring these skills to bear in the acquisition of business. Experience of significant relationship-based sales and extensions would be advantageous
• Evidence of excellent interpersonal skills and ability to establish rapport and credibility with senior executives, faculty and participants. Able to influence, manage conflict, communicate and work collaboratively with clients and key stakeholders at all levels and across different business disciplines
• Excellent communication skills, including delivering presentations with impact and persuasive written materials
• Highly developed analytic skills, and the ability to communicate complex ideas in a clear and comprehensible way to diverse audiences
• Demonstrable experience of working in an international context
• Experience of working with CRM platforms
• Some national and international travel will be required.

A salary in the region of £50,000 – 60,000, competitive bonus and generous benefits package including 33 days holiday plus bank holidays is offered.

How to apply

Telfer Partners are retained to handle this opportunity. To apply, please send your CV and cover letter to enquiries@telferpartners.com referencing TP 870 or call +44(0)1223632512 for a confidential discussion. Early applications are preferred.

Referral Scheme - Telfer Partners offer a referral reward if we fill this vacancy with someone you recommend. You can send us contact details of anyone you would like to recommend to enquiries@telferpartners.com.

Equality Policy - Telfer Partners is committed to upholding a professional and impartial recruitment process. Our Equal Opportunities policy ensures that all job applicants and employees are treated fairly and equally, regardless of their gender, sexual orientation, marital status, race, nationality, religion, age, disability, or union membership status.