AddressClient Relationship Manager
Business Area: Pensions Engagement & Development
Place of Work: Liverpool
Contract Type: Permanent
When you join USS, the size and scale of our pension scheme means you will have numerous opportunities to learn and develop your career. Given our size you'll have real autonomy and influence as you collaborate closely with a wide-ranging team of experts.
Our office is a vibrant place to work, and we offer flexibility of office/homeworking due to our hybrid model.
Our office is a vibrant place to work, and we offer flexibility of office/homeworking due to our hybrid model.
About the role
In your role as Client Relationship Manager you will make a meaningful and valued contribution from the outset.
This role will provide a great opportunity to define, implement and deliver a structured programme of engagement with employers to promote the benefits of USS.
You will develop a strategic dialogue that will enhance our existing relationships and deepen our understanding of the needs and priorities of a wide and increasingly diverse range of employers across the HE sector.
You will also promote cross departmental co-ordination of employer engagement with colleagues in USSL and USSIM and drive resolution of any employer related issues.
What you will be doing
As a trusted part of the Pensions Engagement & Development you will be responsible for:
- Devise a formal engagement strategy to enhance the relationship between USS and senior stakeholders at key employers
- Work effectively with senior internal stakeholders across the business to agree scope/objectives of planned engagement with employers
- Formalise internal roles and responsibilities and map out planned engagement with senior stakeholders
- Deliver planned engagement with employers
- Promote cross departmental co-ordination of employer engagement with colleagues in USSL and USSIM
- Actively use feedback from surveys, employer contacts or other feedback channels to drive service, product and communication related improvements. Identify opportunities for development of new services and products that are relevant to employers’ needs
- Champion the concerns and needs of employers by being “the voice” of the sector across the business, generating recommendations for business improvements, driving internal change on behalf of the employers, and ensuring senior stakeholders at USS are effectively briefed on developments within the sector
About you
We know that sometimes people can be put off applying for a job if they don't tick every box, if you're excited about working for us and have most of the skills or experience we're looking for, then please apply, regardless of whether you meet all the requirements outlined in this profile.
To be successful in the role you will have:
To be successful in the role you will have:
- Degree or similar level qualification, ideally within a business or marketing related background
- Experience in the pensions, financial services or HE sectors (or related sectors with applicable skills)
- Experience of account management, relationship development and retention strategies, client segmentation, and working with CRM tools
- Must be a confident communicator
- Deep understanding of members, employers and stakeholders needs
- Excellent organisation and planning skills
- Strong presentation and communication (verbal and written) skills
Why join us?
How we will reward you
- Great starting salary
- Generous annual leave package
- Access to a high quality pension scheme provided through Universities Superannuation Scheme
- Supportive people policies (including enhanced occupational sickness pay and family friendly pay)
- Financial contributions towards your personal development to help you maintain your physical and mental wellbeing
- Access to a range of health and wellbeing services i.e., private healthcare, discounted gym membership
- Learning and development opportunities to develop your skills, knowledge and talent
- Employee Volunteer Day’s to support the communities where you work and live
- Cycle to Work Scheme
Flexibility
As an inclusive employer, we recognise the importance of achieving the right work-life balance that works for you. Our people work differently depending on their role and needs, from hybrid working to flexible working arrangements.
We are open to discussing alterative working arrangements - such as part-time hours and job shares, so please feel free to raise this with us.
Our culture and values
Our people are what makes us different. We work together to create a diverse and inclusive culture that embraces individuality, where people are welcomed and feel comfortable in the knowledge that they can be themselves. Our purpose firmly states the importance of members, putting them ‘front and centre’ of what we do. This is embedded through our values:
- Integrity
- Collaboration
- Excellence
About us
Universities Superannuation Scheme (USS) was established in 1974 as the principal pension scheme for universities and higher education institutions in the UK. We work with around 330 employers to help build a secure financial future for more than 528,000 members and their families. We are one of the largest pension schemes in the UK, with total assets of around £75.5bn (at 31 March 2023). To find out more, please visit https://www.uss.co.uk
USSL is proud to be an equal opportunity employer. We strive to ensure our recruitment process is as flexible and inclusive as possible so we can attract diverse candidates and recruit the best talent. We want all candidates to perform at their best during the recruitment process, so if you need any reasonable adjustments or if there is anything we can do to help support you through your recruitment journey please let us know by contacting resourcing@uss.co.uk.
USSL is proud to be an equal opportunity employer. We strive to ensure our recruitment process is as flexible and inclusive as possible so we can attract diverse candidates and recruit the best talent. We want all candidates to perform at their best during the recruitment process, so if you need any reasonable adjustments or if there is anything we can do to help support you through your recruitment journey please let us know by contacting resourcing@uss.co.uk.
