Client Relationship Support (B2B energy supply)

Ref: 14698
Role: Client Relationship Support (B2B energy supply)
Location: Hybrid - London (3 days a week in the office)
Salary: up to £30k DOE

Summary:

We are looking for a Client Relationship Support to join a leading energy supplier. As a Client Relationship Support, you will be directly involved in providing a positive customer experience and ensuring metering and billing data is accurate. In this role, you will respond to complex customer queries, assist with back-office processes (billing, metering), and interact with other industry participants. To be successful in this role you will need, Previous experience in the Energy Industry, ideally in a customer-focused position, excellent verbal and written communication skills, and a proactive approach to problem-solving, to be able to work within deadlines and be able to prioritise workload. If this role sounds like a good fit for you, apply today!

Key responsibilities:

• Responding to a variety of account queries from customers or their appointed broker
• Liaising with internal Teams to resolve customer queries within the allocated timeframe
• Effectively navigate through the Energy Databases to investigate queries
• Processing meter readings
• Managing your inbox on the Freshdesk Platform on a daily basis
• Assisting with account set up and closures
• Completing various data entry, validation, and administration tasks.

Skills and experience required:

• Previous experience working within the Energy Industry, ideally in Operations or a Customer Service focused position
• Excellent verbal and written communication skills
• Able to work within deadlines
• Proactive approach to problem-solving, idea creation, and suggesting/driving change
• Initiative to take on duties or tasks to further your learning
• A fast learner and enthusiastic about learning new subjects and acquiring new skills
• Comfortable working in a fast-paced, constantly evolving environment and able to quickly respond to changing business needs and demands
• Able to prioritise and manage your own workload with minimal supervision and work within a Team