Client Service Executive

Are you looking for the next step in your career? Would you like a challenging and diverse position where you will stand up and be counted? We have a fantastic opportunity to join our Samsung DA team as a Client Service Executive who will provide operational support for the Field and Management team, assisting in the delivery of Field and Client service. This role will directly report into a Senior Account Manager who will support and develop you to be your best self! This is a Maternity cover position up to 12 months contract. We offer an excellent basic salary up to £34k pa, depending on experience + £4,680 Company car allowance + 10% performance related bonus!
Ideal location: Thame, United Kingdom, OX9
As a Client Service Executive you will be required to take a key role in the team. You will be an extremely good operator, with creative intelligence and strength analytically. Agency experience is a preferable along with experience of client interactions.
The environment will be fast moving with priorities sometimes changing at short notice and you will need to take a structured approach to planning ahead whilst ensuring that you remain totally focussed on the day to day delivery.
What will you be doing?

• Take a key role in all operational functions within the team, liaising with CPM departments to ensure a seamless connection between internal department services and DA Field and Management teams.
• Support NPM to monitor Field Team performance on a daily, weekly and monthly basis using the agreed systems and processes.
• Support capture of Field Team reporting and collation of retail insight and feedback weekly
• Take a leading role in dealing with all client issues, seeking resolutions/information in a timely manner.

Skills, Knowledge and Experience Required?

• Have an open, friendly & adaptable approach to the day to day with the ability to prioritise tasks.
• Highly proficient in Outlook, Excel & PowerPoint
• Comfortable in challenging the norm and suggesting alternatives
• Have flexibility to travel for accompaniments, proposals, meetings

• Experience working in a fast-paced environment whilst maintaining a high level of attention to detail
• Highly organised with effective time management. 

• A relentless & tenacious approach to both the role & your own development.
• Knowledge of the retail landscape and the digital environment would be beneficial but not essential
• Travel: There will be travel to our Training Centre in Egham required as well as ad-hoc travel to the CPM office in Thame and other field locations based on need.
  

Hours: 9am-5.30pm Mon-Fri - Be prepared to support flexible working hours as & when needed by the Client/Client Service Manager.

What’s in it for you? 

We recognise that people are the key to our success. That’s why we heavily invest in great perks and excellent career development opportunities. Some of the key perks include:

• Up to £34,000 basic based on experience
• MAT Cover up to 12 months
• £4,680 Company Car allowance
• 10% performance related bonus
• 26 days + bank holidays (increases a day a year, capped at 31)
• Company pension scheme - 3% employer contributions 
• Reward and recognition program  
• Once you pass probation you will be eligible for additional company discount perks; e.g. Family Attractions, Travel etc. 

CPM are an equal opportunities employer, we depend on having diverse talent with a range of backgrounds, skills and capabilities.  We work in a cooperative environment where great ideas and achievements are shared and celebrated.  We believe diversity brings new thinking, which is at the heart of everything we do.