Client Service Manager

Client Service Manager

Key account management

Developing client relationships and new business opportunities

Ensuring that all service level agreements are achieved

Permanent role - 30k to 40k basic (depending on experience)

Ideally with experience within the commercial vehicle industry

Based in Cannock

Duties of a Client Service Manager

• Develop healthy relationships with customers and deliver the best service levels possible
• Discover new business opportunities and set up meetings - including planning and preparing presentations
• Increase sales revenue from accounts working with the Business Development Manager
• Identify and enhance internal processes
• Monitor performance to achieve KPI's
• Train, mentor and develop staff - leading by example
• Manage a team to perform
• Continuous improvement

Experience of a Client Service Manager

• Excellent communication and organisational skills
• Ability to lead and manage by example with a passion to succeed
• Previous management or team leader / supervisory experience
• Able to understand customer requirements and deliver excellent levels of service and give examples of this
• Presentation skills
• New business wins, sales development and client relationships building skills
• Ideally have an automotive or commercial vehicle industry background an advantage

Working hours of a Client Service Manager

8am to 4.30pm Monday to Thursday

8am to 2pm Friday - 37.5 hours - however some flexibility is needed when required.

30k to 40k per annum

Based in Cannock

If you have the relevant skills and experience for the Client Service Manager role please apply