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SalaryJOB DESCRIPTION
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
ABOUT THE TEAM
As a Client Service Manager, you will typically report to a Client Service Director. You will be responsible for the overall success of the Client Service Team within a segment or market. You will serve as the Client Service Manager for a Client Service Team with responsibility for: CSP Human Resource coordination (including performance management, career planning, development, training and performance issues), Operational Controls, Compliance Adherence and Staff Readiness Communication for your market. You will also provide market service management to ensure the Client Service staff promotes quality servicing to customers, including problem resolution on very complex and non-routine client impacting issues. You will advise management on all service and administrative matters.
Additional responsibilities will include:
- Leading regular market meetings to update staff on operations development, product enhancements, system improvements or problems
- Monitoring client reports and investigating changes in revenue, product usage, and outstanding loan issues
- Assuring compliance with all Chase auditing policies and procedures
- Providing input into financial budget for Client Service Team and supporting plan achievement
- Serving as a member of the Client Service Leadership Team, supporting national strategic implementation plans
- Participating in national project teams representing Client Service
- Providing a collaborative, communicative and productive environment for all Client Service Professionals
- Working with line of businesses (LOB) partners and Market Staff to enhance the resolution of client issues through appropriate channels
- Collaborating with market management and HR to ensure personnel policies are adhered to, participating in personnel decisions involving employees, including performance appraisals, promotions, salary actions recommendations and terminations
- Performing other special duties or assignments as requested or required
Experience:
- BA degree or a minimum of 8-10 years in customer service, operations, sales or management experience, preferably in the Commercial Banking or in Treasury Services
- Strong interpersonal skills with proven supervisory abilities
- Extensive knowledge of deposit, treasury and credit products, payment services, regulations, and related procedures
- Thorough knowledge of financial exposure and operational risk associated with bank products and services
- Effective problem solving, oral and written communication skills
- Ability to exercise sound judgment and make effective decisions
- Ability to prioritize, handle multiple tasks and work under pressure in a team environment
- A self-starter who does not require close supervision
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
