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SalaryDescription - External
Some careers have more impact than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas.
We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.
We are currently seeking an individual to join this team in the role of CLIENT SERVICE SPECIALIST - GERMAN SPEAKER.
The role of the Client Service Specialist is to support a range of clients with their day-to-day enquiries. The role holder will manage the provision of Client Service support to high-valued Global Liquidity and Cash Management clients, ensuring client expectations are surpassed.
The role is to provide first-point support for the clients and their day-to-day banking enquiries and to provide support to their colleagues, to enable the team to partner with Sales, Relationship Managers, Product Management and Operations to identify customised, competitive solutions.
In this role, you will:
Manage and resolve day to day queries from clients supported in your team in a fast-paced environment.
Establish and maintain excellent working relationships with key stakeholders.
Accountable for supporting the delivery of Client Service excellence as well as effectively managing any risks and issues.
Contributing to an engagement culture within the team.
To develop and maintain a full knowledge of client products and services.
Qualifications
To be successful in this role you should meet the following:
Previous experience in customer service.
A flexible and adaptable approach to change and will support others to respond in a similar way.
Take ownership of issues and liaise with the relevant parties to make informed decisions based on experience and information to hand to effectively resolve problems.
Ability to work in a pressured environment and experience acting to rapid response, time critical events.
Both spoken and written communication skills (German and English) with experience of adapting your style and approach to the audience and message being delivered.
The base location for this role is Edinburgh Park, Edinburgh, with hybrid working.
You'll achieve more when you join HSBC.
At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
