Client Services Administrator Advisor

* 100% remote working or office based at various locations if desired
* Laptop and Phone provided for home working
* Salary is £22,000 p.a. to £25,000 p.a.
Client Services Administrator Advisor
Can be fully remote after training or office based or Hybrid
Trainee will be in Buckinghamshire, other locations are available, contact me for full details
Full-time hours
Laptop and Phone provided for home working
Salary is £22,000 p.a. to £25,000 p.a.
Experience in telesales or sales desired - full training provided
Job Role Client Services Advisor required due to the continued growth of new client enquires into the firm, requiring a dedicated person to navigate. This role is offered on a fully remote basis (UK Mainland). You will be an integral part of the team and help to ensure the smooth and efficient running of a busy team. You do not need law sector experience, training will be provided, ideally the successful candidate would have experience in a telesales / sales role and be confident "selling" services to potential new clients as well as upselling. You will need to have an understanding nature when dealing with potential clients as due to the nature of work, some of them may be going through a difficult or stressful experience.
As this role is based remotely, you must be a self-starter who is accountable, disciplined and an organised problem solver. Punctuality, adaptability, effective communication, and strong time-management skills are also essential.
Main Duties of Client Services Administrator Advisor:
* First point of contact for new client enquiries, both by phone and email.
* Establishing the client's needs and quickly assessing how we can best service those.
* Accurately taking down key information and entering onto the system.
* Reassuring the client and dealing with their requests professionally and sensitively.
* Signposting and providing additional information where required.
* Booking the appointment and following internal procedure to communicate both internally and with the
client.
* Responsible for following up/chasing enquiries with clients.
* Develop and maintain professional working relationships with both clients and agent.
* Ensuring that any final communication with the client has a positive message.
* Provide cover for other team members when necessary.
To be a successful Client Services Advisor you will need:
* Excellent communication and customer service skills.
* High level of accuracy and attention to detail.
* Prioritisation skills and the ability to multi-task and remain calm under pressure.
* High proficiency in MS office applications.
* Essential advanced English written and oral skills.
* Must be a positive, flexible, self-starting person.
* Experience working collaboratively within a team as well as ability to work independently.
Hours and Salary
Full time, Monday - Friday 9am - 5pm
Home based (UK mainland), but you may be expected to attend the office in Buckinghamshire for your induction
depending on your location. Other locations are available, contact me for full details
Annual Salary: £22,000 - £25,000 depending on experience, negotiable!