Client Services Coordinator

Client Services Coordinator - Hybrid

£25-27k

Glasgow City Centre

Hybrid

3 days in the office

Progression opportunities available

Commission structure on new business and renewals

•             25 days holiday with the option to buy or sell 5 days per year

•             Education (CII/DIPCII/ACII) fully funded

•             Income protection

•             Pension                 

•             Life assurance

•             Private Medical

•             Personal Accident Cover

•             Health screening

•             Short term sick pay

•             Flexible benefits to be chosen by you

•             Share plans

Working in Insurance, Employee Benefits or Financial Services and want to progress in your career?

Are you a natural at building relationships?

Do you thrive on customer satisfaction?

Are you tenacious, interested in businesses, and get a buzz from working with processes?

If you answered yes, we have the perfect role for you!

We have a fantastic opportunity to join our Commercial Team in the centre of Glasgow and this is the perfect role for an individual with ambitions to build a career within the insurance industry, working for the market leaders.

The successful candidate will be responsible for servicing their own dedicated book of clients which will involve managing renewals, invoicing and managing the collection of client payments, producing new quotes, upselling/cross-selling additional products, mid-term adjustments and generally handling any queries that come through from their dedicated client base in a quick and professional manner ensuring client satisfaction throughout. There will also be admin support to assist.

What can you expect?

•             You will work in a busy office with a team dedicated to client satisfaction.

•             You will receive in-depth on the job training and learn about insurance, insurance broking as well as building relationships within the business and outside with our partners.

What’s in it for you?

•             Our clients offer competitive salaries and comprehensive benefits.

•             You will receive support programmes including health & welfare, tuition assistance, pension, employee assistance program, career mobility, employee network groups and volunteer opportunities.

The role includes:

•             Help prepare and implement business plans and goals.

•             Work on building long term relationships with key client decision makers and stay abreast of key changes within the client’s organisation.

•             Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.

•             Recognise and document revenue generation, growth and other opportunities by actively developing additional business from existing portfolio and other sources.

•             Ensure timely completion of renewals and mid-term adjustments

•             Identify and document successful account retention to ensure business is retained.