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SalaryOur Client is a division of an award-winning Finance Sector group of companies based in Douglas. As the operation continues to grow, they now require an additional Client Services Executive to join the team.
As a Customer Services Executive you will be responsible for the management of clients in a fast-paced and growing department.Key Responsibilities will include:
- Assisting with on boarding of new clients
- Dealing with all queries and requests raised by the client in relation to any aspect of their employment
- Liaising with agencies on all aspects of client contracts, renewals and payments
- Proactively monitoring client assignment contracts
- Support and communicate effectively with the sales team to ensure they are aware of any client issues
- Support the payroll team to ensure all payment related matters are communicated and resolved efficiently and in a timely manner
- Managing the client termination process
- General administration duties such as data entry, scanning and filing
The ideal candidate for the role of client Services Executive will have:
- Previous experience within Customer Services Role essential
- Excellent communication skills
- Highly organised and calm under pressure
- Comfortable with change
- Willingness to take ownership, solve problems, initiate activity and push to get things done
- Process-oriented and able to prioritise
- Excellent communicator
- Friendly, enthusiastic and a good team
- Excellent IT skills - Word, Excel, internet
