Client Services Officer

We are seeking an experienced full-time Client Services Officer for a property management company in Headcorn in Kent.

Role Summary:

The Client Services Officer will be responsible for managing and coordinating properties within the client co-operative’s portfolio. This includes liaising with management committees and tenants, handling day-to-day issues, ensuring that properties are maintained to a high standard and providing support to co-operative management committees and attending their meetings.

EXCELLENT SALARY & BENEFITS

• SALARY - £35,000K
• HOURS - Monday to Friday 9am to 5pm
• OTHER BENEFITS - Pension, generous annual leave allowance
• Free parking
• Must have full driving license and own your own car

CALL TOP JOBS GROUP - (phone number removed)

Key Responsibilities:

• Committee Liaison: Act as the main point of contact for client co-op management committees, provide advice and support on governance issues. Production of monthly reports for management committee meetings and attendance at several of the co-operative’s evening meetings where they will be required to provide support and advice to the management committee.
• Tenant Liaison: Act as the main point of contact for all housing-related queries from tenants. This includes handling complaints, resolving disputes, and providing information about tenancy agreements and co-operative housing policies.
• Property Management: Oversee the day-to-day management of co-operative properties where the company has day to day maintenance responsibilities. This includes conducting regular inspections, coordinating repairs and maintenance, and ensuring that properties and the co-operative’s management committees comply with health and safety regulations.
• Rent Collection: Ensure that rent is collected on time and manage any issues related to rent arrears. This includes setting up payment plans, liaising with co-operative management committees on action to be taken, and taking legal action if necessary.
• Community Engagement: Assist the management committee to work closely with local community groups and other stakeholders to promote the co-operative and its services. This includes attending community meetings and developing partnerships with local organisations.
• Allocation of Properties: Contact relevant local authorities, review waiting list. Interview applicants along with management committee members and assist to allocate the vacant property according to individuals housing need and based on the allocation policy.

Qualifications and Experience:

• A housing degree or in a similar field such as social work, public administration, or property management. If no degree, other housing qualifications or housing experience will be taken into consideration.
• Previous experience in a similar role within a housing association or local authority.
• Knowledge of Co-operative Housing, voluntary management committees or similar is desirable but not essential.
• Excellent communication and interpersonal skills.
• Knowledge of housing legislation and regulations.
• Ability to work independently and manage a diverse workload.