Client Success Executive

Job Title: Client Success Executive
Location: Solihull
Contract Type: Permanent
Working Pattern: 40 hours per week (potential for hybrid working)
Salary: £20,000 - £25,000 basic (+ Commission)

What's in it for you:

• Client Success Executive supporting warm leads over the phone converting them into fee-paying clients
• Commission earned for converted clients
• A new role, so a unique opportunity to make your mark and be a part of a rapidly growing team with a fast-track career opportunity
• An amazing and flexible startup atmosphere with highly motivated, and open-minded colleagues
• Rapid career growth from proven individuals who demonstrate their value to the business
• Direct mentoring from the founders, learning how the business works at its most intimate level
• Discounted tuition for friends and family
• Flexible working hours and hybrid working options.
• No cold calling is required for this role

What are we looking for:

• Ambitious & Self-motivated: Your ambition fuels your motivation for achieving objectives. You want to be part of an exciting new business and see it succeed
• Effective Communication: You possess an open-minded, self-assured demeanour. You are comfortable speaking with parents, providing a trusted voice to guide them through their children's educational journey
• Analytical with good Initiative: You spot what needs to be done to improve the system and take initiative to move things forward
• Team Player: You enjoy other people's company and find joy in speaking with parents. Sharing knowledge is second nature, and you're always willing to go the extra mile to accomplish collective objectives
• Organisational Skills: You are well organised and keep excellent records of what has been and needs to be done. Task prioritization and management are your forte, ensuring efficient workflow
• Minimum 1 Year Sales Experience: Ideally, you have at least one year of experience in sales, preferably within a B2C context. However, we also value those who are enthusiastic about embracing a new challenge.

The role:

• Proactively engage with potential clients (parents, students, adults) through both inbound and outbound lead channels, conducting comprehensive needs assessments to gain insights into their educational aspirations
• Match students with the most suitable tutors, setting up free trial lessons where suitable to develop customized educational strategy
• Maintain open lines of communication with potential leads, utilizing email, phone, and chat mediums
• Cultivate relationships to establish consumer confidence to guide customers towards enrolling on an educational subscription plan
• Collaborate with teachers and admin team to ensure a seamless onboarding journey for new clients, communicating effectively the needs of the student to provide a tailored lesson experience

Experience Required:

• Telesales: 1 year (preferred B2C)
• Knowledge in the UK/IE Education sector or as a tutor is a plus!

Location:

• Solihull, West Midlands, with potential for hybrid work

The Next Step...
Please click apply and submit an up-to-date CV. We aim to respond to your application within 2 working days. Best of luck!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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