Client Success Executive - Edinburgh

This position offers a competitive salary, a great bonus and comprehensive benefits.Embark on a career where every call is a connection, every account is an opportunity, and every shift filled is a success story. Join our dynamic team, where you'll be at the forefront of all things customer-related, from handling incoming client calls and managing accounts to actively seeking client feedback. We encourage you to apply today!

Job Title: Client Success Executive

Reporting to: Head of Client Success

Location: Remote / Hybrid based (Edinburgh)

Salary: £25,000, plus up to £8,000 bonus

Benefits:

Pension Scheme
Training and Personal Development Support
myHealthPlan: Access to a virtual GP and mental health support through a ‘best in class’ Colleague Assistance Programme (EAP)
Perks at Work: Over 30,000 deals and discounts for your favourite brands across 20 categories including, groceries, fashion, electronics and more
28 days annual leave including bank holidays (rising to 33 after the first year and increasing with length of service)

Who are we?

Today, with technology at the very core of its operations, Newcross is one of the UK’s leading providers of temporary nursing and healthcare staffing solutions with ambitions to become the world’s largest nursing platform. By creating a more dynamic, effective and efficient business model that will revolutionise the experience for both colleagues and clients, Newcross wants to redefine excellence in the healthcare industry and continually disrupt the market.

At Newcross, we are passionate about helping our employees realise their career potential. Our DNA is rooted in a relentless pursuit of excellence, where we will encourage you to constantly challenge yourself and break new ground. Join our supportive and collaborative team, where you will have the opportunity to grow and develop your career. Be part of a company that believes nothing is too hard and seeks out exceptional individuals who are driven to facilitate high-quality care. Unlock your potential and embark on a rewarding career journey with Newcross Healthcare.

Who are you?

You're a professional, equipped with practical experience in roles that revolve around cultivating customer relationships, driving business growth, or mastering the art of sales. Your track record speaks volumes—showcasing your prowess in engaging effectively with clients and actively contributing to business development efforts.

Exceptional customer service isn't just a skill for you; it's a way of life. Your proficiency is unmatched, consistently exceeding client expectations and leaving a lasting impression.

In a fast-paced work environments you stand out. Your ability to organise tasks, set priorities, and manage time efficiently is your secret weapon, ensuring you thrive where others may falter.

Communication is your forte—whether it's through the written word or verbal expression. You navigate interactions with colleagues, clients, and external partners with clarity and persuasion.

Connecting with others comes naturally to you. You don't wait for tasks to come your way; you initiate with a strong personal drive to excel and accomplish objectives. In essence, you're not just seeking a job; you're on a mission to make an impact and elevate your career to new heights.

What will you do?

Whilst a full job description can be supplied, here are a few of the key responsibilities for the role:

• Elevate Your Role as a Newcross Brand Ambassador: Commit wholeheartedly to embodying the Newcross brand, consistently setting elevated standards for performance and achievements. Take complete ownership of personal productivity, professional development, and serve as a shining example of the attributes required for seamless collaboration within a successful team.
• Be the Confidence-Instilling Point of Contact: Transform into a credible point of contact, instilling confidence in both our existing and potential clients. Ensure they not only receive high levels of service but also the full Newcross experience, leaving a lasting impression of excellence.
• Efficiently Manage Booking Requests: Skilfully handle booking requests via telephone, email, or extranet. Meticulously document client requirements and promptly translate them into shift bookings within our internal database. It's about precision and responsiveness.
• Champion App Usage: Proactively encourage, raise awareness, and instil confidence in our clients to utilise our app for their future requests. It's not just about providing a service; it's about introducing and promoting a streamlined and user-friendly experience.
• Strategically Match Colleagues to Client Needs: Strategically promote the availability of our qualified colleagues to clients. Leverage a nuanced understanding of their requirements, aligning with colleagues' skill sets for an optimal match. Employ a well-informed, client-centric approach to effectively market and recommend suitable candidates.
• Masterful Management and Growth: Take charge of managing and growing multiple existing client accounts. It's not just about maintenance; it's about strategic growth and fostering enduring relationships.

If you're ready to make a difference and thrive in a role where people are at the heart of success, this is your call to join us! We encourage you to apply today!

Equality, diversity and inclusion:

We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us and we will talk to you about how we can assist.