Client Success Manager

• Client Success Manager
• £35,000
• Monday to Friday
• Home based with regular travel to the Office
• Comprehensive Company benefits (inc. healthcare insurance)

About the Client

As a thriving tech company at the cutting edge of technology since 2004, we work with passionate teams from around the world to enhance property businesses through automation. To date, we’ve automated over £2bn in rental property payments. And we’re just getting started! This is your chance to join a very successful business and be part of our continued growth in the UK market.

The role

We are in search of a dedicated and proactive individual to join our team as a Client Success Manager. In this pivotal role, you will take charge of nurturing and cultivating relationships with our clients, ensuring their ongoing satisfaction, and identifying opportunities for retention and growth.

Your responsibilities will entail close collaboration with various internal teams, including client services, sales, marketing and design, compliance, finance, and product development. Together, our goal is to enhance the overall customer experience, thereby solidifying their continued partnership with us.
At the core of our priorities is understanding and advocating for the needs of our clients. We are committed to fostering robust relationships and working collaboratively with internal departments to promptly address any issues that may arise, thus mitigating the risk of client attrition. Our unwavering dedication is to consistently set a new standard in customer excellence, thereby fostering lasting sustainability and driving growth within the UK business landscape.
Truth, care, and transparency serve as the cornerstone of all our communications and engagements with both clients and colleagues alike.
Key Responsibilities

• Serve as the primary point of contact for assigned clients, building strong and trusted relationships.
• Understand each client's business goals, challenges, and needs, and develop tailored strategies to help them achieve success.
• Proactively engage with clients to identify opportunities for value creation, upselling, and cross-selling of products/services.
• Conduct regular check-ins and business reviews with clients to assess satisfaction levels, gather feedback, and address any concerns or issues.
• Collaborate closely with internal teams, including sales, product development, and customer support, to ensure alignment and coordination in delivering value to clients.
• Act as an advocate for clients within the organisation, representing their interests and ensuring their needs are met.
• Monitor key performance indicators (KPIs) and metrics to track client satisfaction, usage, and retention rates.
• Provide guidance and support to clients on product usage, best practices, and industry trends.
• Stay informed about industry developments, competitor offerings, and emerging trends to identify opportunities for improvement and innovation.

Qualifications

• Bachelor's degree in business administration, marketing, or a related field preferred.
• Proven experience in a client-facing role, such as customer success, account management, or sales.
• Excellent communication, interpersonal, and relationship-building skills.
• Strong problem-solving and analytical abilities.
• Ability to manage multiple clients and projects simultaneously in a fast-paced environment.
• Familiarity with CRM software and customer success tools preferred.
• Results-driven mindset with a focus on achieving client satisfaction and retention goals.
• Proficient in conflict resolution

We read through each application thoroughly and respond quickly to those we think would be a good fit for the role.
Looking forward to hearing from you.