Client Success Manager

If you’re someone with excellent communication and strong organisational skills, this could be the perfect role for you! This is a great opportunity for a Client Success Managerto join our team in Ipswich working in a full-time role, Monday – Friday, 9am-5:30pm.

Why Corbel?

Join our team at Corbel, where we're not only friendly and hardworking but also very supportive. We believe in lifting each other up and fostering a positive work environment where everyone can excel. Our team members are dedicated to their work, but we also value the importance of camaraderie and enjoying what we do. If you're looking for a workplace that's not only productive but also supportive and enjoyable, we welcome you to apply and become a part of our vibrant team!

Fantastic company benefits include:       

• Competitive Salary: £25,000.00 - £30,000.00 per annum
• Holiday: 20 days holiday (with an extra day added after 3 years of employment, each year, to a max allowance of 25 days)
• Pension scheme with Employer Contributions
• Employee extras such as:  Extended Christmas Break, Health Shield Cash Plan, Discretionary end-of-year bonus dependant on performance

About the role:

As the Client Success Manageryou will be responsible for maintaining and enhancing client relationships within the IT support industry. This role will involve ensuring client satisfaction, managing client expectations, and proactively identifying opportunities for upselling and cross-selling IT and Cyber Security services. Additionally, the Client Success Manager will be involved in some new business activities, including prospecting, and engaging with potential clients to expand the client base.

Key Responsibilities:

• Serve as the primary point of contact for assigned clients, building strong relationships, and understanding their business needs.
• Regularly communicate with clients to gather feedback, address concerns, and ensure satisfaction with Corbel services.
• Collaborate with internal teams to resolve client issues promptly and effectively.
• Account Growth – identify opportunities to upsell and cross-sell additional services to existing clients.
• Research and identify new clients through market analysis.
• Conduct outreach to prospective clients via phone calls and emails.
• Coordinate with the sales team to schedule meetings with prospective clients.
• Client onboarding – facilitate our onboarding process for new smaller clients, ensuring a smooth transition.
• Proactively manage the renewal process for existing clients, ensuring timely contract renewals, and addressing any potential issues or concerns.
• Conduct regular check-ins with clients to discuss upcoming renewals, gather feedback, and address renewal-related questions or objections.
• Collaborate with the sales team to develop renewal strategies and negotiate contract terms as needed.

About you:

You will ideally have proven experience in client relationship management, preferably in the IT support/cyber security industry. You will have strong communication and interpersonal skills, with the ability to effectively engage with clients and internal teams. You will also have a demonstrated ability to identify and capitalise on sales opportunities within existing client accounts. Additionally, the preferred candidate will have familiarity with IT support services, proficiency in CRM software and the Microsoft Office Suite.

Additional Requirements:

• UK Driving Licence
• Willingness to travel occasionally or client meetings and industry events.
• Ability to work independently and within a team.
• Strong problem-solving skills and a customer-centric mindset.

If you have the relevant skills and experience and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. 

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

No recruitment agencies, please

Please check your email inbox and spam / junk mail folder for any email correspondence for this role.

Additional keywords: Client management, operations, communications, business management, IT support

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