AddressClient Success Manager, Bournemouth
Job Summary
Location: Hybrid but must be within 30 minutes commute of Bmth
Salary: to £35k doe
Hours: 9am-5.30pm Mon-Fri, Hybrid: 1-2 days per week in the office
Benefits: 23 days hols rising by 1 day pa to 25 total plus bank holidays, free parking, pension, modern offices with cafeteria
PLEASE NOTE YOU MUST DRIVE AND HAVE YOUR OWN TRANSPORT DUE TO THE OFFICE LOCATION
Aspire Jobs are delighted to be working in an exclusive partnership with our client, The Professional Alternative to recruit a Client Success Manager to join their small but growing business.
The Professional Alternative is an online learning and compliance platform dedicated to supporting legal and accountancy firms. They provide digital content for personal and professional development, covering industry-specific emerging topics and compliance training, forming part of a firm's CPD strategy.
They understand that great content alone is not enough to create engagement and upskill teams. That is why, in addition to giving clients unlimited access to their platform, they work closely with their clients’ teams to understand every individual’s learning requirements, styles and topics of importance. The aim? To ensure they deliver the right content, to the right people, at the right time.
With outstanding renewal rates, their business is thriving and rapidly expanding. Due to a recent surge in clients, they are strengthening their customer success team and seeking passionate customer success account managers to join them. You will be part of our expanding customer success team, focusing on client support and account management
The successful Client Success Manager will report into the Director of Customer Service and will:-
- Have prior experience in a customer Success Manager or account management role, ideally within a B2B environment.
- Have superb attention to detail
- Have a willingness to learn and be confident taking on a new challenge
- Be comfortable at presenting over Teams to large groups as well as individuals
- Have excellent people skills and be able to demonstrate the ability to develop client relationships
- Have the right attitude – not be frightened to ask questions and ask for help but also be able to nurture clients
- Be tech-savvy and good with MS Office Suite
- You must have basic Excel skills (if you are advanced level then great)
- If you have any experience of Mailchimp or Canva then great as they do produce creative newsletters which you will get involved with
