Clinic Assistant

Key Responsibilities: Primary responsibility for delivering ongoing clinic services including: Managing the relationship with the patient and the provision of appropriate information to them, ensuring that exceptional customer service is delivered. Management of patient data; ensuring availability, required accuracy and confidentiality. This may involve retrieving patient records from and returning them to the Trust, liaising with Newmedicas central operations team, updating Newmedicas electronic patient records and producing and providing letters to patients. Performing, verifying and recording results of clinical testing with absolute integrity.
Working with other clinic staff, including clinicians to ensure optimal patient flow, including assisting them if required. Undertaking other ad hoc and administrative tasks as required to ensure the smooth running of the clinic. Appropriate escalation of process, clinical, equipment, quality or infection risk issues. Maintaining a positive relationship with client teams at every interaction.
Committed to continued professional development and clinical governance, including participating in appraisal process, completion of mandatory training and clinical audits and research as required.