Clinical Business Manager

An exciting opportunity has arisen to join The Walton Centre Neurology Divisional Team to help shape and support the Divisional direction.

We are recruiting two 37.5hr permanent posts.

The Division of Neurology is responsible for a wide range of clinical and non-clinical services, including a comprehensive Neurological outpatient service, provided across 14 hospitals.

The successful applicant will be a key member of the Neurology Divisional Senior Team and will report to the Divisional Manager.

This role will support the Divisional Manager in the delivery, aims and objectives of the division as determined by the Neurology Divisional Director of Operations.

The successful candidate will manage a comprehensive and effective Satellite service including taking the lead on the management of service level agreements, Outpatient function and take responsibility for maintaining a strong divisional link to support performance in relation to the Neurology service.

You should have considerable NHS experience and an excellent understanding of performance targets and KPI measures regionally and nationally.

You should possess excellent communication and leadership skills and be able to demonstrate your ability to remain positive in challenging times.

The post will be based at The Walton Centre, but will be required to travel between the Walton Centre and its partner hospitals

Divisional Manager

Main duties of the job

Through strong leadership ensure the Division is managed effectively and efficiently on a day to day basis.

Support the Divisional Director of Operations and Divisional Manager in the delivery of services within the Division, including effective resource and performance management to achieve the corporate objectives.

Proactively develop and implement service development initiatives to meet Divisional and Trusts strategic objectives.

Responsible for the activity and performance agenda for the Division working closely with the Divisional heads of service and clinical leads.

To play a key role in the demand and capacity planning process yearly and ad-hoc to support the clinical and operational staff ensuring understanding, confidence and engagement.

Lead on development and maintenance of medium and long term activity planning that inform the Divisional heads of service and clinical leads on the capacity required of all services across the division.

To oversee the delivery of all relevant access targets within the division.

Responsible for providing management, guidance and direction to the Divisional Team including direct line management responsibility and recruitment, appraisal, CPD and management of poor performance and absence.

To assist in the delivery of the annual service plan ensuring access, financial, workforce, activity and performance objectives are delivered.

To oversee the delivery of all relevant access targets within the division.

Participate in the Trust on call rota.

About us

The Walton CentreNHS Foundation Trust is the only NHS trust to hold dual accreditation for theInvestors in People we invest in people and we invest in wellbeingstandards and has been awarded Gold status for both. TheWalton Centre is a leader in the treatment and care of neurology andneurosurgery, placing the patient and their family at the heart of everythingwe do. As the only specialist hospital trust in the UK dedicated to providingcomprehensive neurology, neurosurgery, spinal and pain management services weare proud to be rated as an Outstanding Trust by the Care Quality Commission(CQC), and champion change throughout the field of neuroscience. Originallyformed in 1992, the Trust received Foundation Trust status in 2009.

Witharound 1,450 staff, The Walton Centre treats more than 127,000 outpatients and18,000 inpatients each year. We have leading specialists and incrediblydedicated staff delivering excellent clinical outcomes for brain, spinal andneurological care nationally and internationally. Teams across our site inFazakerley, Liverpool, offer a world-class service in diagnosing and treatinginjuries and illnesses affecting the brain, spine and peripheral nerves andmuscles, and in supporting people suffering from a wide range of long-termneurological conditions.

Job responsibilities

Role Summary

To support the Divisional Manager in the delivery, aims and objectives of the division as determined by the Neurology Divisional Director of Operations.

To manage a comprehensive and effective Satellite service including taking the lead on the management of service level agreements, Outpatient function and take responsibility for maintaining a strong divisional link for Patient Access Centres function and performance in relation to the Neurology service. This includes electronic patient record and access, efficient and effective booking of patient appointments and effective data quality standards and performance measures.

Manage, monitor and evaluate the impact of the divisional team and its working practices, reporting to the Divisional Manager.

Key Responsibilities

• Through strong leadership ensure the Division is managed effectively and efficiently on a day to day basis.
• Ensure that the needs of patients are paramount to the way in which services are delivered and to foster a culture in which all patients are treated with dignity and respect.
• Support the Divisional Director of Operations and Divisional Manager in the delivery of services within the Division, including effective resource and performance management to achieve the corporate objectives.
• Proactively develop and implement service development initiatives to meet Divisional and Trusts strategic objectives.
• Responsible for the activity and performance agenda for the Division working closely with the Divisional heads of service and clinical leads.
• To play a key role in the demand and capacity planning process yearly and ad-hoc to support the clinical and operational staff ensuring understanding, confidence and engagement.
• Lead on development and maintenance of medium and long term activity planning that inform the Divisional heads of service and clinical leads on the capacity required of all services across the division.
• Responsible for providing management, guidance and direction to the Divisional Team including direct line management responsibility and recruitment, appraisal, CPD and management of poor performance and absence.
• Lead on the centralisation of Divisional administration management.
• Responsible for maintaining a safe and healthy environment for staff and patients in all areas of their function.
• Participate in the Trust on call rota.
• To actively seek the views and feedback from service users including patients, nurses and doctors to further improve the service.
• Lead for CQC compliance and governance standards.

Main Tasks/Overview Of Responsibilities

Service Delivery, Financial and Risk Management

• To assist in the delivery of the annual service plan ensuring access, financial, workforce, activity and performance objectives are delivered.
• To oversee the delivery of all relevant access targets within the division.
• To play a key role in the Governance and Risk agenda for the Division, with awareness of external quality and governance assessments and to work with the Divisional manager to support its delivery.
• To be responsible for the financial management of their areas ensuring that financial targets are met and financial control systems are in place.
• To deliver agreed savings targets and ensure that all appropriate elements of the Trust Business Plans are applied within the clinical area.
• To comply at all times with statutory legislation, directives and Trust standing orders, policies, procedures and regulations ensuring that appropriate systems are in place across all services.
• Be responsible to update, maintain and train staff in the Trust Access Policy

Strategic Development and Modernisation

• To build strong working relationships with internal and external stakeholders in order to identify business and development opportunities.
• To oversee the development of capacity and demand plans designed to ensure effective delivery of all performance targets within the division.
• To ensure that systems are in place to produce timely and accurate information that is used to manage performance and plan the deployment of resources.
• To actively participate in and contribute to all appropriate Trust wide service development and improvement projects.
• To oversee the application of best national practice locally, ensuring that service improvement principles are used to identify areas for intervention.
• Play a key role in the adaptation of Trust administrative systems to match developments in patient pathways (i.e. 18-weeks, average waits).

Human Resources

• To promote an open, honest, collaborative, participative and can do culture.
• To enhance the performance and motivation of staff, ensuring the effective use of skills and flexibility by promoting professional and personal development.
• To assist the Divisional Manager to ensure that organisational change is effectively and sensitively handled, taking appropriate advice from Human Resources.
• To ensure that effective two-way communications systems are in place and that all staff have an opportunity to contribute to the development of the Centres strategic and operational objectives and that the team and individual contribution is recognised.
• Ensure the workforce is capable of delivering service objectives, ensuring that staffing resources are efficiently deployed by adopting appropriate working arrangements.
• Deliver a supportive and developmental environment in which staff are motivated to realise their full potential as identified through Performance Development Review.
• To provide systems and support within the team to deliver the Trust targets around PDR and mandatory training levels.
• To oversee the monitoring and management of all sickness absence of the divisional operational team.
• To provide high quality line management to staff based on setting clear and measurable objectives and Key Performance Indicators (KPIs).
• To ensure that all staff are given objectives and managed against a clear set of measurable KPIs.
• Ensure that effective, safe and budgeted rotas are in place for all staff groups within your specific areas of responsibility.
• To ensure that all staff are given an annual appraisal and that all line managers are actively managing staff progression through the gateways.
• To oversee the monitoring and management of all sickness within your specific areas of responsibility.

General

• To act as an investigating officer when appropriate.
• To undertake Trust wide responsibilities and projects/programmes as agreed and under the supervision of the Divisional Manager.
• To act as a role model for all staff and to promote the benefits of effective general management.

Communications and Leadership

• To provide and receive complex, sensitive and contentious information. Overcome significant barriers to acceptance, drawing on the highest level of interpersonal communication skills (which may be required when communicating within a hostile, antagonistic or highly emotive atmosphere)
• Using and understanding complex clinical information, multi-factorial strands of communication both inside and external to the organisation.
• Provide leadership and direction across situations where ideas or concepts need to be conveyed and implemented across the organisation in easily understood language.
• With the Divisional Manager, develop a shared vision and build consensus for specific workstreams, promoting a culture of collaborative working and empowering staff to achieve specialty and Trust objectives.
• To influence thinking at the highest level of the Trust and partner agencies.
• To promote service re-design across the specialty, ensuring that projects/programmes are delivered successfully.
• Develop processes that support effective communication across the specialties and departments.
• To communicate complex and sensitive information at all levels within the Trust, with commissioners and with partner agencies.
• To initiate, co-ordinate and deliver the preparation of project/programme management documentation.
• Chair multi-disciplinary meetings.
• Maintain and develop communication networks with key stakeholders, linking across Trusts/PCTs and all other agencies
• To provide project/programme management support and leadership to the senior management teams in developing business cases and briefing papers to inform the wider organization of service improvements.
• Responsible for dissemination of information within the departments
• To ensure the principles of good project/programme management are followed
• Support, develop and retain the workforce achieving continuous improvement with staff satisfaction.
• Have a facilitative approach to working with Staff Side, including strong communication skills in formal meetings where situations may be highly antagonistic or the atmosphere may be highly emotive.

Person Specification

Experience

• Demonstrable NHS management experience in a complex service provider organisation
• Demonstrable success managing a service/services in the NHS
• Knowledge and experience of NHS Governance issues, agenda and processes (including litigation, complaints process and risk management)
• Thorough knowledge and experience of managing NHS targets and key performance indicators.
• Knowledge & understanding of the NHS and the Trusts objectives & priorities
• Experience of leading the business planning process
• Experience of policy and strategy design and development
• Experience of leading service development or change management in a complex organisation
• Experience of managing Service Level Agreements
• Experience of managing a Patient Access Centre
• Experience of effective financial control mechanisms, demonstrating effective use of financial resources
• Experience of successfully managing and developing diverse teams including management of poor performance and setting of objectives
• Significant knowledge and experience of al HR processes and policies
• Clear understanding of Information Governance and its implementation within the NHS
• Highly developed interpersonal skills with the ability to deal with complainants and aggression face to face
• Highly developed time management skills with the ability to prioritise effectively on an ongoing basis
• Effective coping skills and demonstrable ability to achieve demanding objectives against deadlines
• Able to work with complex information to ensure targets are met and plans are produced which will ensure objectives can be achieved
• Effective communication and presentation skills to provide and receive highly complex, highly sensitive and contentious information and the ability to influence a wide audience.
• Able to communicate in written and verbal media with all levels of staff in the organization, and with distressed patients and carers as part of complaint resolution
• Able to communicate effectively and form good relationships with other agencies
• Able to develop good working relationships and build credibility with a wide range of professionals
• Report writing skills able to demonstrate a clear analytical approach
• Able to analyse and sift problems and generate and implement solutions
• Able to use audit and research to re-design services
• Able to participate in policy and procedure formulation and implementation
• Ability to present a logical argument using data and information, using databases and spreadsheets to evaluate performance against targets
• Pragmatic, logical and innovative approach to problem solving
• Organised and assertive when necessary
• Demonstrate ability to organise and arrange work of both self and others
• Ability to lead and motivate an effective team
• Proven track record of motivating, coaching, managing and developing teams and individuals
• Ability to resolve conflict within teams and with users/stakeholders
• Ability to maintain confidentiality
• Ability to work across operational boundaries.

Other

• Professional, credible, consultative leadership style with emphasis on persuasion and influence
• Leader, team player and team builder
• Business approach to work with a clear focus on quality and performance
• Positive and optimistic
• Self motivated and results orientated
• Able to travel between Trust sites and to meetings within Cheshire and Merseyside and beyond as necessary.

Qualifications

• First degree or equivalent level of experience
• Recognised management / leadership qualification or equivalent experience
• Qualification in Programme Management
• Evidence of continuous professional and personal development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.