Clinical Education Specialist

About the role

As a Clinical Education Specialist, you will provide clinical support, training and technical expertise for new and existing users of Creo Medical’s suite of Gastrointestinal (GI) devices.

Based in the US, but working closely with our wider commercial team, you will provide on-site support to our customers through mentoring and clinical training/advice to ensure appropriate and optimal use of Creo products to meet individual patient needs. The role will require you to work in both Theatre and Endoscopy Suite settings.

The salary listed for this position is the base salary and further details of the full package provided will be discussed at interview stage.

Key Responsibilities

• Support the delivery of product training to customers, effectively ‘coaching’ clinicians

• Advise clinicians on the use of our equipment, being a ‘product leader’ and advocate of all Creo devices
• Train new clinicians and support current users of Creo products in an assigned region
• Identify any further ongoing training needs for clinicians that are using our devices and deliver that training where appropriate
• Act as a trusted advisor and provide all phases product training support in endoscopy and OR/theatre settings
• Manage and deliver training courses for physicians, nurses, as well as new Creo hires
• Follow-up on key equipment installations to ensure understanding and efficient usage
• Monitor and track equipment usage
• Support Directors of Market Development and Territory Managers drive utility of Speedboat and other current or future Creo products within existing accounts
• Proactively educate the team on new technologies, procedures within the GI and OR space
• Understand, speak to, and educate account staff and other Creo employees on disease states where Creo products are utilized
• Support the Director of Clinical Education schedule and facilitate both in-vivo and ex-vivo labs
• Work within the in-vivo and ex-vivo labs to drive Creo clinical pathways
• Travel extensively to support a US customer base

What we are looking for: 

• Relevant experience of working in medical or sales environment, as a nurse, tech, or other customer support role
• Experience of working in Operating Theatres or Endoscopy Suites
• Experience of providing clinical training at various levels
• An organized and methodical approach coupled with the ability to organize your own workload effectively and work with minimum supervision
• Excellent customer service skills
• Strong communication skills
• High level of attention to detail
• Excellent people and presentation skills
• Sense of urgency - make things happen/get results
• Reliable
• Problem solving skills (ability to act on your feet)
• Technically minded
• Needs to be flexible regarding all aspects of your job role and give your full support to all new systems / ideas that are implemented within the company
• To undertake any other duties which may be required, and which are consummate with the post’s position within the company
• Able to travel domestically and internationally as and when required
• Must be able to cover the geography of the assigned region
• Must have unrestricted Right to Work in the US

Education and professional qualifications required:

• Degree or experience in a nursing discipline or medical/healthcare field

About us

Creo Medical is a growing company with a focus on improving patient outcomes by applying Advanced Energy to the emerging field of therapeutic endoscopy. We utilise patented technology to deliver microwave and bipolar radiofrequency energy via our CROMA Advanced Energy platform, enabling a wide range of miniature endoscopic devices with precise resection, dissection, haemostasis, and ablation capability to treat as many conditions as possible.

Anything is possible with the right approach

As a talented team with diverse backgrounds, we have a depth of expertise across all areas of the business. We succeed by applying our ‘can-do’ attitude to innovate so that we can satisfy our hunger for solutions.

Engagement and collaboration are key to our business success and to continually innovate and exchange ideas and knowledge in an open, encouraging, and developmental environment whilst we challenge the status quo.

Being part of our team will mean making a real difference globally

With a passion for improving healthcare, our products are used to treat patients in multiple countries and so we continue to expand our team to introduce different experience into the design, manufacture, production, and commercialisation of electrosurgical medical devices, ultimately impacting and being part of an extraordinary journey.