Address
SalaryJob summary
The Clinical Services Manager is responsible and accountable for the delivery of a defined service or function. The post-holder is responsible for managing all aspects of the service ensuring that the service meets its operational and quality objectives and targets.
Main duties of the job
Sussex Rehabilitation Services is looking for an experienced and forward-thinking professional to join its management team as a Clinical Service Manager (CSM) for its Wheelchair & Specialist Seating Service.
The post holder will work at the very forefront of community healthcare, providing operational and leadership support to teams based across the footprint of Sussex. The position will be based at the Sussex Rehabilitation Centre at Brighton General Hospital; however, the post offers the opportunity for occasional remote working and travel between sites will be required.
Working alongside the General Manager for Sussex Rehabilitation Services, this is an exciting opportunity to continue the development of our services and provision of excellent patient care alongside our experienced clinical leads.
The successful candidate can expect to develop skills and experience in:
- Supporting and developing teams and individuals
- Service and pathway development
- Finance, performance and quality improvement
- Risk management
- Business planning
- Integrated working with Quality and Safety, HR, Recruitment, Contracts, Performance and QI teams
Whilst each CSM has their own service portfolio, there is an expectation that CSMs will provide support to each other's services as needed and utilize opportunities across these services for their own or others' learning and development.
About us
- Positive 2021 NHS Staff Survey results
- The Care Quality Commission (CQC) rates our quality of services as good with outstanding features
- Stunning locations in Sussex, surrounded by the South Downs and the coast
- A great working environment in the community, in patients' homes and our community hospitals
- Excellent training and development opportunities
- Real Living Wage Employer, with great rates of pay
- Flexible working options, including job sharing, annualised hours, career breaks, parental leave and adoption leave
- Supportive team environments
- Cost-effective and convenient workplace nurseries
- Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
- Accredited Level 3 Disability Confident Leader, committed to creating inclusive workplaces
Job description
Job responsibilities
The Clinical Services Manager will lead on the planning and delivery of service targets and objectives in line with the Trusts annual business planning round, and actively monitor delivery throughout the year coordinating resources across teams as necessary.
If you are an experienced healthcare professional, passionate about using your leadership and operational management skills to enhance our teams, then we would welcome a discussion with you.
Person Specification
Qualifications and/or professional registration
Essential
- Bachelor's degree in a health, social care or related area of study.
- Postgraduate Diploma in a relevant clinical or health service management area, or equivalent level of knowledge acquired through experience.
Other
Essential
- Access to own vehicle for work related travel
Experience
Essential
- Substantial experience in a leadership role including contributing to operational management of services.
- Experience of monitoring, analysing and assessing clinical operational performance within a team setting
- Experience of a supervisory role and personal development planning.
- Experience of staff management including recruitment and retention of staff, performance management, and managing sickness and absence.
- Experience of budget management, budget monitoring and review.
- Experience of working within multi-disciplinary teams.
- Experience of partnership working with a wide range of statutory and non-statutory service providers.
- Experience of assessing risks within Clinical Services and developing risk management
Skills and knowledge
Essential
- Knowledge of NHS Human Resource Policies and Procedures
- Knowledge of multidisciplinary team working and an understanding of differing professional role boundaries.
- Knowledge of basic clinical operational processes including budget management, target setting and action planning.
- Ability to monitor and maintain standards of care within a Clinical Service.
- Ability to identify, assess and manage clinical and operational risks.
- Able to translate complex information make it meaningful to staff at all levels and across all professions both verbally and in writing.
- Ability to occasionally manage distressing and emotional circumstances with staff, patients and their carers.
- Ability to develop and draft local standard operating procedures.
- Ability to deal with competing demands, priorities and deadlines whilst managing operational imperatives and frequent interruptions.
- Ability to engage stakeholders through discussion, presentation and direct liaison.
- Well-developed presentation skills.
- Word-processing and keyboard skills and ability to use Microsoft Office packages including Word, PowerPoint and Excel.
- A natural curiosity backed by excellent critical analytical skills.
- Assertive and confident to challenge poor conduct and behaviours.
- Excellent time management, prioritisation and organisational skills and ability to manage and deliver to agreed deadlines.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Sussex Community NHS Foundation Trust
Address
Sussex Rehabilitation Centre
Elm Grove
Brighton
BN2 3EW
Employer's website
https://www.sussexcommunity.nhs.uk/work-with-us/ (Opens in a new tab)
