Clinical System Administrator

Clinical System Administrators
Salary: £ 28,357.08
Location: Gosforth (hybrid working)
We have two exciting new roles and opportunities to join our IT team here at Everyturn.
You will be responsible for administration of Everyturn’s new clinical management systems being implemented under Project Heart, including ongoing business as usual support, maintaining both the system’s security and operational efficiency. This includes providing configuration, training and troubleshooting, including backup, security management, user account management, user guidance and applications support.
About the role
Everyturn has launched Project Heart in 2024, a strategic initiative to deliver a comprehensive digital transformation within our organisation, focusing on front-line talking therapies, community and crisis services, and registered services by replacing current systems with industry leading clinical management systems. Project Heart seeks to enhance operational effectiveness, achieve clinical excellence, and elevate the overall patient experience. The project involves decommissioning our legacy clinical management system and adopting industry-leading off-the-shelf products and configurable solutions from reputable vendors.
You will manage the day-to-day system activity of the clinical and administrative staff within the new Clinic Management System(s), will deliver guidance and support to staff using the system and will configure the system in line with new development requests.
Also as part of the Project Heart team, you'll be overseeing configuration and set up activity, testing, training, and transition to business as usual and will report into the Clinical Systems Administrator Lead.
This role requires excellent communication and people skills including the ability to explain technical concepts in clear concise understandable terms.
About you
SVQ/HNC in Office Administration/IT or relevant subject and evidence of ongoing CPD
Proficient in the use of MS Office suite of applications (MS Teams, Word, Excel, PowerPoint, Visio, Outlook etc)
Well-developed problem solving and analytical skills
Excellent interpersonal skills including diplomacy and discretion
Self-motivated, able to work on own initiative and prioritise a complex workload
Able to multi-task, and work flexibly to respond to issues as they arise
Experience in working with Clinical Information Systems
Knowledge of Rio and PCMIS or other Clinical Systems is desirable
Ability to work under own initiative without supervision and make decisions within defined procedures
Able to communicate clearly and effectively (oral and written) with clinicians, patients and colleagues
What we offer in return
We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:
30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) and the option to purchase or sell day
Enhanced pension
Wagestream - ability to release earnings, giving you instant access to your pay
Vitality Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
Enhanced life assurance scheme, payment being three times your annual salary
Plus, many more great benefits on offer.
Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.
We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.