Cluster Reservations Agent

Reporting to the Cluster Reservations Manager you will ideally have previous hotel reservations / reception experience within a Hilton branded property. You cluster of hotels will include the 5-star Hilton Curio Hotel in Kensington, DoubleTree by Hilton West End, DoubleTree by Hilton Victoria and the Doubletree by Hilton Woking.What will I be doing?As the Cluster Reservation Agent, you will serve as the first line of enquiry for room reservations within the hotels. A Cluster Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Cluster Reservations Agent will perform the following tasks to the highest standards:Convert, quickly, enquiries into contracted businessRespond, positively, to sales enquiries to develop future sales leadsIdentify sales leads, as appropriateRespond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectationProvide prompt and efficient service while maintaining the hotels brand standardsWhat are we looking for?
A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<...