Coach Station Manager

National Express are recruiting for a new Coach Station Manager based at our Leicester Coach Station.

This rewarding and diverse role will allow you to inspire your team, influence our customers and work within our local community.

Our Coach Station Managers will have strong and proven people manager skills to guide the delivery of excellent customer service at their sites to maintain a consistent level of high performance and an excellent standard of customer service at all times.

Working collaboratively with colleagues throughout the business, the Coach Station  Managers will champion both the voice of the customer, staff and drivers, identifying common issues and concerns to help the business to enhance service delivery.

Coach Station Managers play a key role in employee and stakeholder relations along with site safety management.

Although based at Leicester this cluster site role will require you to split your time between our Nottingham and Leicester Coach Stations.

You will be onsite 5 days from 7 [weekends included] between the times of 07:00 and 19:00.

Successful applications will be invited to attend an onsite assessment on Friday 23rd February.

What you'll do …

• Full budgetary responsibility, including purchase ordering, payroll management and ensuring all services are provided and within budget
• Champion safety by conducting annual and ad-hoc risk assessments for site working processes, highlighting any areas of concern to maintain a safe environment
• Ensure the smooth operation of the site activities and encourage a positive work culture through constant communication, communicating information to both customers and staff. 
• Lead briefing and training sessions while contributing to company focus groups and initiatives.
• Complete performance management of the team to ensure that areas of concern are proactively managed and addressed, while recognising and acknowledging role model performance, using the company appraisal process. 
• Be responsible for managing all performance and disciplinary related matters.

What we offer in return for your hard work…

• 25 paid days annual leave [Pro Rata]
• Free Coach travel for yourself
• Complimentary coach travel for a Nominated Person
• 50% discount for friends and family on full fares on our coach services
• A free smart comfortable uniform
• A company pension
• Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
• Private online GP service
• Exclusive benefits and savings from thousands of the UK's largest retailers and service providers

National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.