Coaching and Referrals Coordinator

At FearFree, we take pride in delivering exceptional services across the Southwest region, and we are excited to announce that we are launching a new service for adults and children who have experienced sexual violence. We are currently seeking a highly organised Referral Coordinator that thrives on supporting people. You should possess excellent communication skills and be able to work effectively both independently and as part of a team. Reporting to the Team Manager, you will collaborate closely with the counselling team to foster a supportive and cohesive work environment.

If you are passionate about making a positive impact on the lives of people seeking counselling services and have the necessary skills, we would love to hear from you. Join FearFree and be a part of our mission.

The main responsibilities and tasks for this role are:

• Manage referrals and serve as the initial point of contact for those accessing the service.
• Allocate referrals to assessment sessions and highlight priority cases to the Team Manager.
• Work collaboratively with the Team Manager to oversee waiting lists.
• Process and upload referral information onto relevant databases.
• Ensure accurate and up-to-date records are maintained.
• Contribute to creating a supportive and efficient work environment.
• Complete initial triage for those referred to the service.
• Liaise with external stakeholders, including referral sources and partner organisations.
• Participate in team meetings and contribute to the development of service improvements.
• Manage incoming phone calls and emails, directing queries as appropriate.
• Live and work the FearFree values: kind, open, receptive, robust, pragmatic and expert.

The qualifications and skills required for this role are:

• Excellent organisational skills, with the ability to prioritise tasks and manage time effectively.
• Strong attention to detail and accuracy in data entry.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite and experience working with databases.
• Ability to work independently and as part of a team.
• A commitment to maintaining confidentiality and upholding professional standards.

For a full job description/person specification and to apply, please follow the link provided on this website. The closing date for this role is Thursday, 4th July 2024.

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.