Colleague Success Specialist

The Colleague Success Specialist is responsible for operationally supporting and developing the skills of Verastar’s Onboarding & Provisioning Experts, Specialists and Advisors. The role will require strong collaboration with Internal teams to aid development of our colleagues. The role is vital in ensuring the team are set up for success and capable to deliver the team goals.

Responsibilities of the role

• Successfully coach and develop team members to achieve their personal targets in line with KPI’s.
• Collaborate with Quality Assurance to identify trends in the department and prioritise where immediate intervention is required.
• Monitor customer sentiment, providing insight into issues that are occurring and working with the entire team to identify how to adapt to trends and issues.
• Engage in live and recorded call listening providing real-time coaching to advisors. This would be primarily centred around new recruits.
• Ensure all activity complies with regulatory standards, GDPR and quality policies.

Experience

• A successful track record of working in a high-volume B2B technical support or provisioning team as an advisor, coach or manager.
• Experience of coaching a team through a period of significant change, whilst maintaining and improving customer satisfaction levels.
• Comprehensive knowledge of the regulatory requirements impacting B2B organisations.

Skills

• The drive, curiosity and determination to support colleagues and resolve customer issues, making it easy for our customers to deal with us.
• Excellent written and verbal communications skills, with an ability to adapt communication styles to individual customers and colleagues.
• A proactive approach to change.

In return for your hard work, you’ll get

It takes all kinds of people to make Verastar the success that we are, and we’ve got a range of benefits to make sure everyone is happy.

• Core benefits including pension contributions and life assurance.
• Great discounts on 100s of high street and online stores.
• 25 days holiday rising with service up to 28 days.
• Your birthday off every year.
• Option to buy up to 10 extra holidays and sell up to 5 holidays per year.
• Cycle to work and travel loans for people wanting a greener commute.
• Wellbeing support including 24/7 access to a GP, mental health support, get fit programmes and free legal and financial guidance.

The important extras

• Hybrid working – option to work three days from home if you choose.
• Opportunities to get involved in charity fundraising and volunteering days through our giving back movement.
• Full time/Permanent contract of 37.5 hours per week.
• No weekends and every bank holiday off.

We’re based on south bank of the river Clyde, 3 miles from Glasgow City Centre our Rutherglen office is a few minutes on foot from both Rutherglen train station and Rutherglen town centre. We also have access to a bike locker if you choose to cycle in.

What happens next

If you’re looking for a new challenge with great benefits at an award-winning company, then Verastar is the place for you. To be part of our continued success click ‘Apply’ today to take the next step in your career.

All successful candidates will be subject to pre-employment checks.