Collections Advisor

We currently have a role working in the collections division of a large global financial services business.

As a Collector is to use your negotiation and excellent customer service skills minimise company losses by collecting all overdue rentals in a timely manner by means of telephone, letter and e-mail; chasing overdue rentals and minimising the number of agreements submitted to Legal Recoveries.

Responsibilities include:

Minimise customer arrears by chasing debt via telephone, letter, and e-mail, adhering to the collections guideline and UK legislation.
Maximise recoveries on insolvency cases by working quickly to establish if there are any potential buyers for the insolvent company or our equipment (and in cases where there aren’t, fast tracking the agreement for termination and uplift of our equipment).
Resolve customer complaints
Ensure the customer maintains their rentals whilst we assist them.
Adhere to the Collections guidelines in order to ensure all collections related activity is within specified compliance requirements.
Escalate any potential issues on agreements
This is initially an 18 month contract and we are keen to speak to anyone with collections experience either business or consumer collections.