Collections Advisor

Collections Advisor - Oodle Car Finance

Location: Pontypridd (2 Llys Cadwyn, CF37 4TH)

£23,885 per year!

Monday-Friday 9am-6pm, Saturday (1 in 3) with a 1pm finish!

Join a leading car finance provider and make a difference in people’s lives

Are you a compassionate and confident person who enjoys helping customers in financial difficulty? Do you have excellent communication and problem-solving skills? Do you want to work for a company that rewards your efforts and supports your career growth?

If you answered yes to these questions, then you might be the perfect fit for Firstsource!

Firstsource is hiring Collections Advisors for one of the UK’s top car finance providers. You will be part of a friendly and supportive team that helps customers manage their accounts and payments.

This is not a typical ‘debt collector’ role. You will be responsible for:

• Building rapport and trust with customers who are struggling to pay their car finance
• Creating personalised and realistic payment plans that suit their circumstances
• Supporting customers to get back on track with their finances
• Following industry regulations and treating customers fairly
• Using your knowledge of different types of finance agreements
• Recording customer information and payments accurately on our systems

You will be the main point of contact for customers who need your help. You will listen to their needs and concerns, empathise with their situation, and offer them the best possible solution. You will aim to resolve issues at the first point of contact, always putting the customer’s interests first. You will find this role rewarding if you enjoy making a positive difference in people’s lives.

To succeed in this role, you will need:

• At least a year’s experience in the financial services industry
• Outstanding communication and interpersonal skills
• A customer-focused attitude with great empathy and listening skills
• The ability to work under pressure and handle challenging situations
• The initiative to think on your feet and solve problems
• A positive and enthusiastic approach to work

We offer a range of benefits to our employees, including:

• A competitive salary of £23,885
• A generous Refer a Friend scheme (£750 if you refer someone that joins our company!)
• Continuous learning and development opportunities to help you progress in your career. We will set you on a Personal Development Plan to help your career flourish, and we actively promote from within using our internal talent.
• 29 days’ holiday – increasing 1 day per year of service
• A Health Shield healthcare cash back plan
• A Perks and discounts scheme
• Onsite facilities and regular engagement activities

Grow your career with us

At Firstsource, we believe in nurturing our talent and helping them achieve their full potential. That’s why we offer fantastic training programs that will equip you with the skills and knowledge you need to excel in your role and advance your career. Whether you want to become a team leader, a manager, or a specialist in your field, we will support you every step of the way. You will have access to mentoring, coaching, feedback, and recognition from our experienced leaders and colleagues. You will also have opportunities to work on diverse projects and initiatives that will challenge you and broaden your horizons. If you are ambitious, motivated, and eager to learn, there is no limit to what you can achieve with us.

Diversity Inclusion

• Please note that, as you will be working in a regulated industry, we have a thorough referencing process which includes credit, criminal record and right to work checks. Having an adverse history will not necessarily rule you out, but will be checked on an individual basis to ensure compliance within the industry.
• Firstsource is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.