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SalaryAre you seeking a position in Customer Service? Do you have strong communication skills and are looking to kickstart your commercial career in a fast-paced environment?
Juice is thrilled to be supporting a prominent financial services organisation in Trowbridge, in their search for a Collections Advisor to join their friendly team.
No prior office-based experience is needed! Key is excellent communication and time-management skills, and to demonstrate that you are confident, proactive, and possess good IT skills.
We would love to hear from candidate with a variety of customer service/administration backgrounds who are seeking a brand-new challenge. This role could suit someone looking for a career change, someone coming out of hospitality or retail. This may also be suitable for a graduate or equivalent looking to gain commercial experience.
DAY TO DAY:
- Adhere to individual and team targets each month.
- Work closely with the team, sharing best practice across the team to deliver improved performance or customer outcomes.
- Handling both inbound and outbound calls.
- Establish with customers the reason for arrears, individual circumstances, and their financial situation/ ability to pay.
- Dealing with issues and complaints effectively, in a personable and efficient manner.
- Processing immediate and future transactions/payments, completing income and expenditure assessments where required.
- Summarising to the customer the agreed arrangement, next steps and future consequences of non-payment.
WE WOULD LOVE TO SEE:
- Excellent written and verbal communication skills with a confident and professional telephone manner.
- Fast learner.
- Flexible and adaptable with your approach.
- Customer focused.
- Competent IT and Microsoft Office skills.
AND FOR YOU:
- Competitive salary.
- 25 days holiday + bank holidays and a holiday buy/sell scheme.
- Onsite parking.
- Bonus structure.
- Excellent onboarding and training process.
- Fantastic pension contribution.
- Private healthcare.
If this is the role for you, then please apply today.
