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Form of workWe are hiring a capable Collections Advisor to join our high calibre team at Buuk Infrastructure No 2 Limited in Cardiff Wales
Growing your career as a Full Time Collections Advisor is a terrific opportunity to develop exceptional skills.
If you are strong in decision-making, decision-making and have the right drive for the job, then apply for the position of Collections Advisor at Buuk Infrastructure No 2 Limited today!
At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for a Collections Customer Service Advisor to be based in our modern contact centre in the centre of Cardiff, a close walk from both train and bus links along with many shops and cafes. While the main purpose of this role is to always provide exceptional customer service and be a brand advocate, further responsibilities will include Liaise with customers via phone calls, emails and web chats, ensuring we meet the customers needs within set timescales Manage customers through the debt process, securing payment, setting up debt plans, educate around available support, through to completion Endeavour to achieve first contact resolution at every possible opportunity, ensuring customer effort is kept low Identify vulnerable customers, offering appropriate support to meet their needs About you Previous experience of working with customers is essential, whilst working in a collections environment is desirable Impeccable customer service skills with the desire to help others Passionate about working within a dynamic team to meet deadlines and team targets Excellent listening and communication skills with the ability to build relationships Flexible, adaptable with the ability to show empathy with customers What can you expect from us Company pension contributions up to 10% if employees contribute 5% 33 days holiday including bank holidays with the ability to purchase an additional 10 £750 net of tax to refer friends and family Hybrid working for eligible roles Development opportunities to reach your career aspirations BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Please ask us about flexible working options. For more information please contact our resourcing team on 01359 308260
Benefits of working as a Collections Advisor in Cardiff Wales:
● Learning opportunities
● Company offers career progression opportunities
● Attractive package
