Job Title:Collections Agent
Working Location: Initial trainging to be completed in Office (Redditch) then fully remote
Salary: £21,700 (OTE £30,000 to £50,000+)
Key responsibilities include:
- Conduct outbound calls to customers with outstanding debts to our local authority clients or third parties acting on their behalf.
- Collect payments in full while maintaining a high standard of customer service.
- Demonstrate empathy, composure, and professionalism when dealing with a diverse range of customers, making recovery decisions based on individual case circumstances.
- Gather questionnaire details from customers facing financial difficulties.
- Negotiate payment arrangements following guidelines and exercise initiative if full payment cannot be collected.
- Refer cases, when necessary, to relevant debt advisory groups and associated organizations to assist vulnerable customers.
- Review and update database notes and account statuses, ensuring accurate and professional record-keeping.
- Handle customer correspondence, formulating appropriate responses.
Requirements
To thrive in this role, you should demonstrate:
- A clear desire to achieve results and a commitment to continuous self-improvement.
- Target-driven and adept at managing your workload and conflicting priorities.
- Previous practical office administration experience.
- Attention to detail, with the ability to identify and rectify errors promptly.
- Comfort with using various technologies and software systems.
- A positive and results-oriented approach in a team environment.
- Excellent written and verbal communication skills for effective interaction at all levels.
- Confidence in dealing with customers over the telephone, especially in challenging circumstances.
- Adherence to team procedures and policies.
Please Note: The Recruitment Co are an equal opportunities employer
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.