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SalaryAt Close Brothers, we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discussing flexible work options to help you balance your work and home life.
Join the Close Brothers Asset Finance (CBAF) team in Chester, where you will undertake the collection of overdue accounts, ensuring that all arrears and repossessions cases are actioned promptly and effectively and in a timely manner to maximise recoveries and minimise losses on each case.
This opportunity is available as either full time or part time. The role is primarily based in our Chester office, but we do offer a hybrid working structure.
RESPONSIBILITIES
- Collection of overdue accounts as agreed with the Collection Manager.
- Ensure that arrears are kept below budgeted maximums.
- Corresponding daily with customers via telephone and email to ensure payments are made.
- Advising and providing regular updates to relevant staff of any significant collections case and its progress.
- Maintaining up-to-date records and allocation of monies.
- Administration of direct debits and preparing arrears reports.
- Liaise with insurance companies, repossession agents, legal representation and sales representatives.
- Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.
WE WOULD LOVE TO HEAR FROM YOU IF:
- You are completely numerate and highly analytical.
- You are customer service-focused and able to effectively communicate both written and verbal .
- You have a practical problem-solving mindset.
- You have the ability to multitask and adapt working styles when required.
- You have exceptional interpersonal skills.
IT IS NOT ESSENTIAL, BUT IT WOULD BE GREAT IF YOU:
- Have experience in a Collections role or similar.
- Have financial services experience, specifically within Asset finance.
We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at recruit.ssc@closebrothers.com or request a call back.
