Commercial Claims Handler

Do you have a strong background in delivering exceptional service to customers?
Are you looking for a new opportunity within a progressive, dynamic and professional business?

My client is a highly reputable insurance business based in the Edinburgh area looking to expand their team further. They are seeking a Commercial Claims Handler to join their buoyant and professional team on a full time, permanent basis. The salary is competitive dependent on qualifications and experience. Benefits include full support in obtaining professional qualifications and pension.

Main duties include;

• Notify insurers of new claims
• Provide exceptional support to customers ensuring a high level of service
• Input new claims onto the system
• Continuously update claims records on the system
• Continuously update claim records on the system including risk screens
• Maintain comprehensive diary system to monitor claims progress
• Ensure all actions are clearly recorded in the file notes
• Deal with correspondence quickly to avoid any delay in settlement of a claim
• Ensure full settlement details are received before bringing files to a close
• Deal with repudiated claims and understanding why they have been repudiated

The successful candidate must have:

• Excellent customer care skills
• Ideally Commercial Claims experience (property & casualty)
• Excellent administration skills
• Good interpersonal and communication skills
• Ability to manage personal workload and meet deadlines
• Ability to work closely and flexibly with other team members
• Ability to follow clear instructions to carry out given tasks
• Demonstrate a high level of professionalism, integrity and commitment
• Ownership of own continuing professional development
• Knowledge of Microsoft Word and Excel

This would suit an individual who has dealt with complex customer service matters in a previous role.
Elite Staffing Solutions are acting as an Employment Agency on this vacancy.