COMMERCIAL OPERATIONS SPECIALIST

Company	WeatherfordSee more
Address	Aberdeen, Aberdeen City
Category	Customer Service

Job description

Key Purpose

The Commercial Operations Specialist is responsible for delivering best in class tender/proposal submissions, including collating and leading both technical and commercial input from the Product Line, information from country stakeholders as well as the management of all clarification responses and contract management activities for assigned work package during the tender stage. They are fully responsible for all functional tender reviews (Legal, commercial, tax, credit, etc.) on SFDC and all required approval routings (Bid Bonds, Performance Bonds, SFDC GOA etc). The role will work with the proposal touch points in the areas assigned to manage the entire timeline for the creation of each assigned proposal and will collaborate with country representatives to create bespoke local content plans, taking into account any local tendering requirements. At the Contract stage, the Commercial Operations Specialist will also be responsible to commercially and administratively manage the contracts from Handover through to Execution and until Close out.

Key Requirements

SAFETY, SECURITY & COMPLIANCE

Maintains the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Company’s Security, Compliance and HSE policies, Management System, relevant laws, regulations, standards and industry practices and complies with the Company’s Rules to Live By.
Places Quality, Health and Safety, Security and protection of the Environment as core values while never intentionally placing employees, our processes, customers or the communities in which we live and work at risk.
Seeks continual improvement in Health, Safety, Security and protection of the Environment, taking into account responsible care, process vulnerabilities, public, customer and employee inputs, knowledge and technology and best business practices to exceed customer expectations.
Demonstrate effective safety leadership for the health and safety arrangements of all subordinates and for any persons visiting them while on the Company premises.

QUALITY

Responsible for being familiar with the Company's Quality policies and takes an active role in the compliance and improvement of Weatherford’s Management System.
Maintains service quality as immediate priorities when working across all areas of the business and continually seeks areas for improvement.

OPERATIONS

Responsible for the creation of a timeline and regular status reporting to their functional line Manager/Supervisor and Geozone stakeholders.
Assists in the review of contracts in accordance with company policy and procedure, preparing commercial qualifications and assisting with the negotiation of Contracts.
Prepares Tenders, Proposals and Pre-qualification responses, including but not limited to the technical, commercial and contractual aspects of these documents.
Partners with the Product Line and Commercial teams to develop best in class proposals which positively influence the long term competitive and financial position of Weatherford.
Ensure all proposals are formatted and comply with company brand guidelines, customer requirements and follow internal quality guidelines.
Understands the Geozone / Product Line strategy documents and supports the translatation into actionable and winning propositions to the client.
Identifies and as appropriate, routes any workload on specific ITT that does not fall within the Commercial Operations limits (technical response, pricing).
Implements approved standardised content from the Commercial Operations libraries.
Implements the Global Commercial Policy through commercial review of the ITT.
Creates review/approval work flow and managing said work flow in the Xait Porter platform under the direction of the Commercial Operations Supervisor or Manager.
Responsible for obtaining all required approval reviews and approval routings in CRM as part of the tender/proposal submission process.
Updates CRM status throughout the lifecycle of the tender/contract phase.
Clearly transcribes Weatherford’s competitive advantages for the segment/PL throughout the tender/proposal document.
Provides expert input to support negotiations including the attendance of customer negotiation meetings in conjunction with sales and product line.
Requests a tender debrief (SFDC Win/Loss Analysis) from the Product Line and Account Managers following a tender Win/loss to ensure ‘lessons learned’ are carried on to future tender submissions.
Conducts, leads and ensures clear contract handover process to the operations team, for their assigned area or work package and for all secured opportunities following contract award.
Assists the opportunity team in the identification and mitigation of project risk.
Responsible for obtaining all required approval reviews and approval routings in CRM as part of the contract execution process.
Manages contracts until they are closed out – Escalation, Volume Discount, audit, performance bonds, liquidated damages, amendments, negotiations, local content, consumption, upsells, expiration and closing.
Ensures the CRM is constantly updated as per contract details and status.

COMMUNICATION

Manages assigned tenders/proposal and acts as point of contact with other functions (Legal, Finance, Tax, Operations, etc.) to enable effective communication, on-time responses, improved information flow to help shape winning and profitable bids.
Maintains effective communications with all key stakeholders both internal and where appropriate external, providing best in class engagement throughout the tendering and Contract process.
Engages with line management regarding workload and areas of any commercial risk or issue that have been identified.
Engages with fellow team members on daily work issues, lessons learned, risks and challenges.

FINANCIAL

Actively contributes with ideas and suggestions to increase the tender/proposal win rate.
Be financially responsible with their own expenses and oversee that of their reports.
Costs incurred should be within approved budget, processed within agreed time frames and following the relevant financial policy and procedure.

Qualifications

REQUIRED

The successful candidate will be keen to learn with some experience in tenders or contracts.
Excellent interpersonal skills and ability to relate and influence up to Mid level management within own and client organisations.
Excellent organizational skills and ability to simultaneously manage multiple bids/projects.
Results orientated, attention to detail, methodical, self-driven, energy and ability to influence without authority in a multi-disciplinary, matrixed environment.
Effective communicator (written and verbal).
Understanding of the Oil and Gas Industry business environment, its market dynamics, impact to commercial business practices, oil and gas industry products and services application.
Demonstrated development of contracts, negotiations and execution of amendments.
Excellent IT competence and project management skills.

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