Commercial Optimisation Manager

We’re Ocado Retail. We’re the people powering Ocado.com, the world’s largest online grocer, and Zoom by Ocado, our almost-as-fast-growing, same-day grocery service. As the world’s biggest and best online-only grocer, we work tirelessly to bring more of what matters to our customers: unbeatable range, fair value, and effortless convenience.

We’re an exceptional and mighty bunch of colleagues who are inspired by our three awesome values: Always be curious, Bring your best self, and Challenge what's possible.

We have ambitious plans and vision to never-stop making our customers' lives better, by delivering the supermarket of today, tomorrow.
Commercial Optimisation Manager
The Role:
As part of the M&S - ORL relationship reset we have an ambitious agenda of tapping into opportunities to: create joint value, grow market share, create a better servicing omnichannel, and reduce costs, all underpinned by building a shared culture.
In the last year, we have been focusing on improving jointly run processes as well as listing more of the M&S addressable range to drive sales. We have also run two performance optimisation sprints on the salads and chicken categories which yielded some great results, however, we are looking to move to a more sustainable model going forward with two commercial counterparts in place (one at ORL, one at M&S) that can own and drive performance.
You would be joining the M&S Partnership team to maximise the performance of the M&S proposition on Ocado. This newly created role will help ensure we are maximising return on M&S media spend by focusing on priority areas of underperformance and jointly agreed trade priorities.
You will work closely with M&S and the Buying team to align priorities and agree on action plans to optimise the performance of the existing M&S ranges, as well as ensure major transformations and campaigns land as strongly as possible.
Key Responsibilities:

• Ensure the M&S media budget is spent in an optimal way to maximise ROI
• Be the M&S champion inside ORL
• Understand M&S performance and work with M&S to identify priority areas for deep dive analysis and Commercial Optimisation action planning
• Align with M&S on the proposed main priorities/focus areas for optimisation and the calendar for execution
• Put together a media plan/calendar building on priority areas identified & the plan of action to address these
• Collaborate with M&S to align trade & campaign plans as much as possible
• Ensure ORL buyers priorities are reflected in the plans and plans are signed off by ORL leadership
• Support M&S with building internal capabilities to understand performance and trading on Ocado

The ideal candidate:

• Commercial: Have a strong understanding of how to drive performance on site, ideally with experience utilising the range tools and levers available (as such ORL buying experience would be highly valued)
• Results-oriented: Able to consistently deliver against KPIs within an evolving landscape.
• Collaborative: Building relationships is one of your strengths. Whether it’s within your team, with your stakeholders, or with the wider community, you realise the importance of working together.
• Analytical: Able to interpret data and identify key drivers for performance
• Customer-focused: Putting your customers at the heart of everything you do

What We Offer You
We want our colleagues to feel supported and secure here at Ocado Retail, which is why we have a great range of useful benefits for them to scoop up - and they’re now available to easily learn about using our new platform ‘Pick ‘n’ Mix’. Our flexible benefits range from tasty lifestyle discounts to trusty private medical insurance.
These benefits can also be customised so you can pick and choose to best suit your lifestyle.

Core Rewards

• Annual bonus scheme - maximum opportunity dependent on the role
• 26 Days Annual Leave plus bank holidays
• Up to 7% matched pension contributions (e.g. 7% from you, 7% from us)
• 50% income protection
• 4x salary life insurance
• 15% Ocado.com discount
• 20% Marks and Spencer discount
• Company-paid private medical insurance for colleagues with the opportunity to add partners/children at corporate rates and Digital GP service
• Hybrid Working (2-3 days a week connecting, collaborating, and learning together with our colleagues)

Health & Wellbeing

• Private Medical Insurance
• Critical Illness
• DigiCare+
• Healthcare Cashplan
• Health Assessment
• Dental Insurance
• Eyecare Vouchers
• Digital GP
• Mental Health

Flexible Benefits

• Tax-efficient electric vehicle leasing scheme
• Access to a retail discount platform, providing discounts and cashback

On-site at Apollo

• Free onsite parking and free shuttle service from Hatfield station
• Regular socials, including Town Halls and Mixers & our ORL Summer Party
• ‘The Fig’ (serving breakfast, snacks, and lunch), coffee cart, as well as small kitchens (with unlimited refreshments and fresh fruit available every day) and vending machines on each floor.
• As part of our inclusive nature, help make change within the business and join any of our Networks

Travel to Apollo

We have free onsite parking at Apollo Court, as well as a free shuttle bus service that runs frequently from Hatfield Station - just remember to tell the driver ‘Apollo Court’ as the shuttle also drops at Ocado Groups Head Office!

Driving: Apollo Court, 2 Bishop Square, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9NE

Train: Hatfield station is accessible from mainline routes from London Kings Cross, London St Pancras, or Moorgate.

A little bit more about us

Our business is a joint venture between Ocado Group and M&S. It’s a successful combination of award-winning customer service and unrivaled customer data; world-leading technology and logistics from Ocado Group, and unrivaled product development from M&S.

Equal Opportunity Employer

Ocado Retail Ltd is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status

Recruitment Privacy Notice

Ocado Retail Limited will process and store your personal information in accordance with our Recruitment Privacy Notice. By submitting your CV/resume and application information, you confirm that you have read and understood this privacy notice.