Address
Form of workThe role
OurCommercial Support Administrator are all about giving customers great experience. The role reports directly to the Customer Excellence Manager and is part of a team based from our Customer Excellence Centre in Crick (NN6 7XR).
In this role, you will be responsible for managing administrative tasks such as room upgrades, dummy room process, chasing overdue payments, inputting sensitive data, and providing top-notch customer service to our high-value and profile clients.
Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com.
Benefits
Our rewards package includes:
- Attractive discounts across many major retailers, restaurants, and events – you can save up to £500 a year on your grocery shopping!
- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
- 50% off food and beverage while you stay in our hotels
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
- Robust career development opportunities and support for personal growth
Who we’re looking for
If you're the kind of person who's always ready to help, can talk and write clearly, and you're good at staying organised and focused on what's important, we want you to apply! You'll be a key player in our team, making sure we all do a great job together.
We believe that this role will suit someone with a keen eye for detail, excellent data entry skills, effective communication abilities, and confidence in a fast-paced environment. Your flexibility and adaptability will be key in this role, where you will be responsible for providing support to the customer excellence centre. Your customer-centric approach will be vital in ensuring that our customers receive the highest level of service.
Other businesses may call this role Customer Service Consultant, Sales Operations Agent, Call Centre Advisor, Customer Excellence Representative, Events Sales Assistant, Customer Experience Agent.
Next steps
A member of the Customer Excellence team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail and you can showcase your skills to us. If successful at this stage, you will meet members of the Customer Excellence team.
Please see below an indication of a timetable we are hoping to work towards:
Closing date: 30th April 2024
Shortlist and telephone screening: w/c 22nd April 2024
Final Interview: w/c 29th April 2024
Who are Kew Green Hotels?
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.
Apply today – we look forward to hearing from you!
